Summary
Overview
Work History
Education
Skills
Websites
Volunteer
Timeline
Generic

Kiefer S. Cummings

Banker
Mount Juliet,TN

Summary

Successful Brand manager with proven accomplishments in driving market growth. Articulate and driven leader with high energy and engaging personality. Hardworking team builder prepared to team members to maximize performance to achieve industry leading results.

Overview

14
14
years of professional experience

Work History

Financial Center Manager

Bank Of America
Memphis, TN
02.2020 - Current
  • Coach teammates and business partners to ensure key behaviors meet expected results.
  • Lead Financial Center with digital first culture, Increased focus on company initiatives Digital Banking adoption rate increased 212% Quarter 1 of 2022.
  • Interview and hire talented individuals with top-level strengths and ensure all new hires in market are properly trained and onboarded.
  • Serve as assistant to Area Market Leader to oversee sales and operations of 7 High-Net Worth Financial Centers
  • Maintained 90% overall satisfaction scores over 24-month period.
  • Deliver business strategy and develop processes and procedures to improve operational quality and team efficiency.

Retail Store Manager

T-Mobile
Memphis, Tennessee
01.2017 - 02.2020
  • Recognized and rewarded outstanding work performance to cultivate positive and collaborative customer service and sales culture.
  • Trained team members in successful processes to meet operational and sales targets.
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing overall sales and customer feedback.
  • Maximized sales and minimized shrinkage and financial loss through increased accountability and awareness.
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.

Marketing and Brand Manager

T-Mobile
Memphis, TN
06.2016 - 01.2020
  • Responsible for annual marketing budget $200,000 and directing more than 25 events per year, including complex events more than 20,000 attendees.
  • Oversaw product planning and demand management on monthly basis in order to maintain adequate product levels.
  • Trained district personnel and ensured team members develop and acquired appropriate skills to increase marketing and outreach efforts.
  • Planned and executed all communications and media actions on all channels, including strong online and social media presence.
  • Incorporated product changes into marketing messages to drive customer engagement and maximize profits.
  • Improved and boosted brand image by implementing focused marketing campaigns and engaging in professional networking to support outreach.

District Small Business Manager

T-Mobile
Memphis, Tennessee
09.2015 - 01.2017
  • Exceeded retail sales by average of 30% each quarter in 2016.
  • Trained, educated and shaped more than 20 locations including (120 + employees) on small business B2B strategies.
  • Ensured new hires were properly onboarded and trained on small business products and services including consultative and solution selling models.
  • Observed and coached store managers and sales associates to ensure key behaviors were being followed to meet expected results.
  • Served as point of contact for questions or problems including individual customer issues.
  • Improved brand awareness by managing all marketing campaigns and fostering creativity amongst sales team.

Financial Services Specialist

Regions Bank
Memphis, Tennessee
04.2014 - 09.2015
  • Provided excellent client service and maintained positive feedback scores.
  • Generated business through outbound calls and outside networking opportunities.
  • Complied with regulatory requirements, including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
  • Established new accounts for high-net worth clients and serviced existing accounts to maximize revenue.
  • Performed annual portfolio reviews to discuss client's current and future needs and offer financial advice, guidance and education.
  • Identified partnership opportunities and established favorable business connections.
  • Created strategies to develop and expand existing client sales, resulting in increase in annual sales.

Direct Sales Executive

Comcast Corp
Tupelo, Mississippi
01.2013 - 01.2014
  • Expanded account base in territory through cold calling, networking and account management.
  • Served as the external affairs ambassador for networking events and trade shows.
  • Utilized Sales Force as a Client Relationship Management tool to schedule appointments, manage current portfolio and prospective leads.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Drove team revenue totals by bringing in top sales numbers.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.

Assistant Store Manager

AT&T
Tupelo, Mississippi
06.2008 - 09.2013
  • Oversaw personnel management interviewing hiring training mentoring and coaching and developing.
  • Applied strategies to decrease stores loss and shrink.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Coached team on effective upselling and cross-selling methods.
  • Performed mandatory audits to ensure compliance in all areas were met.
  • Met and surpassed business targets regularly through employee engagement and forward-thinking planning.

Education

MBA - Marketing

American InterContinental University
Schaumburg, IL
12.2021

BBA - Management

LeMoyne-Owen College
Memphis, TN
05.2019

Skills

  • Marketing and Advertising
  • Relationship Management
  • Operational Excellence
  • Training and Development
  • Revenue Generation
  • New Business Development
  • Team Building Leadership
  • Strategic Marketing

Websites

Volunteer

Mentor, Big Brothers Big Sisters of MidSouth, September 2019-Present

Became a trusted adult friend (Big) and mentor to a 5th grade young man (Little) at Riverwood Elementary in Cordova, TN. Since the match, the young scholar has developed a better attitude about school, stronger teacher to student relationships and improved interpersonal skills.


Lunch Buddy, Grizzlies Prep Academy, October 2019-Present

Mentor young men from 6th- 8th grade. Assigned a lunch buddy through the lunch buddies program to eat lunch and socialize during meal periods each week. Committed to helping young male scholars discover who they are and foster enhanced self esteem and self confidence as they build skill and character they need to excel academically.


Youth Director, JNTHC, June 2021-Present

Appointed to youth director for Faith-based non profit organization located in Tupelo, MS. The program is designed for youth in the community and neighboring areas. JNTHC has a strong partnership with The Boys and Girls Club of North Mississippi and a huge impact in the area.

Timeline

Financial Center Manager

Bank Of America
02.2020 - Current

Retail Store Manager

T-Mobile
01.2017 - 02.2020

Marketing and Brand Manager

T-Mobile
06.2016 - 01.2020

District Small Business Manager

T-Mobile
09.2015 - 01.2017

Financial Services Specialist

Regions Bank
04.2014 - 09.2015

Direct Sales Executive

Comcast Corp
01.2013 - 01.2014

Assistant Store Manager

AT&T
06.2008 - 09.2013

MBA - Marketing

American InterContinental University

BBA - Management

LeMoyne-Owen College

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