Kiel Dotson
Greenfield,IN
Summary
Experienced manager with strategic planning, team leadership, and operational excellence. Utilizes forward-thinking approach to drive business growth and streamline processes. Known for adaptability, effective communication, and strong decision-making abilities. Expert in fostering a positive work culture while driving accountability and performance.
Overview
15
15
years of professional experience
Work History
General Manager
Koorsen Fire and Security
Kokomo, IN
07.2021 - Current
- Developed and implemented operational strategies to enhance service delivery efficiency.
- Oversee daily operations, ensuring compliance with safety regulations and quality standards.
- Managed cross-functional teams, fostering collaboration to achieve organizational goals.
- Analyzed market trends to identify growth opportunities and drive business development initiatives.
- Conduct performance evaluations, providing mentorship and guidance to staff members.
- Lead strategic planning sessions, aligning departmental objectives with overall company vision.
- Analyze income statements and operational metrics to identify cost‑saving opportunities and margin‑improvement strategies.
- Managed budget implementations, employee reviews, training, and schedules.
- Cultivated strong relationships with customers to ensure long-term success and loyalty.
- Oversee a workforce of 38 employees driving accountability, engagement, and operational excellence through structured coaching and performance management.
- Developed and implemented strategies to increase sales and profitability.
- Directed multi‑site branch operations, providing strategic leadership for staffing, financial performance, customer satisfaction, and service delivery.
- Strengthened customer relationships through proactive engagement, issue resolution, and partnership with the sales teams.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Execute hiring, onboarding, and termination decisions to maintain a high‑performing, positive‑focused workforce.
Operations Manager
CertaSite
Columbus, OH
10.2020 - 07.2021
- Streamlined operational processes to enhance efficiency and reduce costs.
- Led cross-functional teams to implement safety protocols and improve compliance.
- Developed training programs for staff, fostering skill enhancement and performance improvement.
- Monitored key performance indicators to identify areas for operational improvements.
- Conducted regular quality assurance checks to ensure adherence to company standards and regulations.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Analyzed and reported on key performance metrics to senior management.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Assisted in recruiting, hiring and training of team members.
Service Manager
Koorsen Fire and Security
Kokomo, IN
10.2015 - 10.2020
- Directed inspection operations for portable and fixed equipment, ensuring accuracy, compliance, and exceptional service quality.
- Optimized scheduling and resource allocation to maintain a highly efficient workflow and meet strict service deadlines.
- Oversaw inventory management, ensuring proper stock levels, and improving operational readiness.
- Led annual performance reviews, setting expectations, coaching team members, and supporting professional growth.
- Implemented and monitored quality control processes to uphold safety standards and regulatory compliance.
- Strengthened customer relationships through proactive communication, issue resolution, and consistent service excellence.
- Ensured timely completion of all work orders by improving processes, removing bottlenecks, and coordinating effectively with field teams.
Preventative Maintenance Technician
Wesley Manor
Frankfort, IN
02.2015 - 10.2015
- Conducted routine inspections to identify maintenance needs and ensure operational efficiency.
- Performed preventative maintenance on HVAC systems, plumbing, and electrical equipment.
- Developed and implemented maintenance schedules to optimize equipment lifespan and performance.
- Collaborated with facility management to prioritize tasks and address urgent repairs promptly.
- Reduced downtime for critical machinery through proactive monitoring and preventative maintenance tasks.
Damage Controlman
United States Navy, USN
Norfolk, VA
01.2011 - 01.2015
- Performed maintenance and repairs on fire, flooding, CBR, toxic gas, and other casualty‑control equipment, ensuring full operational readiness.
- Served as Repair Locker Leader, directing response teams during simulated and real‑world casualties including fire, flooding, toxic gas leaks, and structural damage.
- Led advanced training as the Lead Damage Control Instructor, developing and delivering instruction on firefighting, dewatering, CBR defense, and emergency procedures.
- Managed and supervised teams of 5–10 personnel, assigning tasks, overseeing maintenance completion, and ensuring adherence to safety and technical standards.
- Mentored junior sailors to help them achieve required qualifications and certifications, improving overall team capability and readiness.
- Streamlined maintenance workflows and documentation processes, ensuring timely completion of all required inspections and repairs.
Education
High School Diploma -
Hutto High School
Hutto, TX06-2007
Skills
- Leadership and team building
- Strategic planning
- Operations management
- Communication
- Training and coaching
- Positive work culture development
Timeline
General Manager
Koorsen Fire and Security
07.2021 - Current
Operations Manager
CertaSite
10.2020 - 07.2021
Service Manager
Koorsen Fire and Security
10.2015 - 10.2020
Preventative Maintenance Technician
Wesley Manor
02.2015 - 10.2015
Damage Controlman
United States Navy, USN
01.2011 - 01.2015
High School Diploma -
Hutto High School