Kielah McClain
Nashville,TN
Summary
Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Monroe Carell Jr. Children’s Hospital at Vanderbilt
06.2022 - Current
- Help maintain the drug inventory through inventory control practices
- Aid in filling, processing, and dispensing medications
- Help health care providers and patients by greeting them in person and by phone, answering questions and requests, and referring inquiries to the pharmacist
- Maintain records by recording and filing physicians’ orders and prescriptions.
Online Pickup
Walmart
03.2007 - 05.2024
- Answer inbound phones, make outbound calls, create staff schedules, and document information in Saber
- Order supplies and supervise 30 employees in online pickup department
- Train new hires, exhibit leadership, and lead by example.
Passenger Agent / Customer Service
Airport Terminal Service
07.2021 - 06.2022
- Checked in customers to board planes and made announcements
- Confirmed purchases of bags and seats
- Charged customer cards on files for flight status changes.
Cashier / Customer Service
Murphy USA
01.2012 - 01.2019
- Processed transactions and provided prompt and courteous customer service
- Worked as part of a team and interacted with diverse customers and staff members
- Followed all policies as they related to customer confidentiality.
Education
Associate of Science Degree / Health Sciences – Medical Administrative Assistant -
Ultimate Medical Academy
05.2022
Skills
- Strong written, verbal, and interpersonal skills for effective communication and documentation
- Effective problem solver, able to assess needs and identify solutions
- Ultimate Medical Academy – HIPAA Essentials for Healthcare Professionals Certificate
- Video Communication Platforms – Zoom, Skype, and MS Teams
- Microsoft Office Applications – Word, Excel, PowerPoint, and Outlook; Type 60 WPM
- Answering customer questions
- Problem-solving skills
- Medication Dispensing
- Patient confidentiality
- Prescription Filling
- Supply Restocking
- HIPAA
- Pharmacy and customer records management
- Drug Classification Knowledge
- Employee Training
Volunteer Experience
Safe Haven, Nashville, TN, Check In Volunteer, 01/21, Present, Answer inbound calls, provide information, and check in guests., Ask life questions and living conditions and show families to their rooms., Distribute donated clothes, communicate openly and without judgement, and maintain a positive attitude.
Key Qualifications
- Medical Administrative Assistant
- Medical Terminology
- Medical Transcription
- Patient Processing
- Patient Registration
- Medical Records Management
- Check In
- Check Out
- Data Entry
- Release of Information
- HIPAA Compliance
- Medical Laws & Ethics
- CMS 1500 Claim Form
- Billing Cycle
- Claims Appeal Process
- Medical Billing Knowledge
- Third Party Billing
- Medicare
- Medicaid
- HMO
- PPO
- Basic Coding Skills for ICD-10 & CPT
- Insurance Verification
- Anatomy & Physiology
Certification
PTCB certified
Timeline
Pharmacy Technician
Monroe Carell Jr. Children’s Hospital at Vanderbilt
06.2022 - Current
Passenger Agent / Customer Service
Airport Terminal Service
07.2021 - 06.2022
Cashier / Customer Service
Murphy USA
01.2012 - 01.2019
Online Pickup
Walmart
03.2007 - 05.2024
Associate of Science Degree / Health Sciences – Medical Administrative Assistant -
Ultimate Medical Academy
PTCB certified
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