Kielli Graham
Reynoldsburg
Summary
I am a dedicated Customer Service Representative talented in processing high volumes of error-free transactions and data entry, proven to exceed departmental goals. I possess extensive knowledge and experience within the Customer Service and Financial Industries. As a solid team player with a positive attitude, I am motivated to maintain customer satisfaction, whilst contributing to company success.
Overview
7
7
years of professional experience
Work History
Cashier Supervisor
Iron Pony Motor Sports
Westerville
04.2024 - Current
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Collaborated with IT department to troubleshoot technical problems related to software programs used for managing cashier operations.
Credit Analyst
Upstart
Columbus
06.2021 - 02.2023
- Reviewed customer financial data to ascertain level of risk involved for extending credit.
- Monitored and maintained compliance with internal controls and government regulations.
Customer Service Representative
Lifetime Quality Roofing and Storm Restoration
Upper Arlington
03.2021 - 06.2021
- Documented conversations with customers to track requests, problems and solutions via inbound/outbound calls/emails.
- Exceeded company productivity standards on consistent basis.
Tier 2 Customer Service Representative
ContactUS Communications
Hilliard
07.2020 - 03.2021
- Upheld strict quality control policies and procedures during customer interactions.
- Supported customers with online billing, access and account issues.
Customer Service Representative
Discover Card Financial Services
New Albany
06.2019 - 07.2020
- Upheld strict quality control policies and procedures during customer interactions.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Education
High School Diploma -
New Albany High School
New Albany, OH05.2019
Skills
- Business development understanding
- Banking regulations
- Customer relations
- Data evaluation
- Inbound and Outbound Calling/Emailing
- Credit analysis
Timeline
Cashier Supervisor
Iron Pony Motor Sports
04.2024 - Current
Credit Analyst
Upstart
06.2021 - 02.2023
Customer Service Representative
Lifetime Quality Roofing and Storm Restoration
03.2021 - 06.2021
Tier 2 Customer Service Representative
ContactUS Communications
07.2020 - 03.2021
Customer Service Representative
Discover Card Financial Services
06.2019 - 07.2020
High School Diploma -
New Albany High School