Eric Culverson

Pomona,CA

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

years of professional experience

Work History

Supervisor

US Polo

10.2021 - 01.2023

Solicited customer feedback to identify and improve on areas of weakness.
Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
Conducted regular reviews of operations and identified areas for improvement.
Monitored workflow to improve employee time management and increase productivity.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

Floor Manager

Barc

01.2020 - 11.2021

Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Managed store inventory and stock levels to maintain availability of products.
Made personal recommendations for customers by sharing product knowledge and demonstrating product.
Oversaw supply restocking, area cleaning, and product organization.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Rotated merchandise and displays to feature new products and promotions.
Trained and guided team members to maintain high productivity and performance metrics.

Education

High School Diploma -

Pomona High School, Pomona, CA

04.2008

Skills

Staff Management
Business Analysis
Product and Service Knowledge
Overseeing Employees
Training and Development
Cash Deposits and Receipts
Time Management
Merchandising
Money Handling
Business Development Understanding
Staff Training
Customer Relations
Social Perceptiveness
Productivity Performance
Coaching and Mentoring

Social Media Content Creation
Google Insights
Ecommerce Integration
Social Media Management
Website Promotion
Social Media Advertising
Analytical Thinking
Risk Analysis
Google Ads
Budget Understanding
CCTV Systems
Active Learning
Store Audits
Loss Calculations
Lock Out Tag Out

Timeline

Supervisor - US Polo

10.2021 - 01.2023

Floor Manager - Barc

01.2020 - 11.2021

Pomona High School - High School Diploma,