Kiemoni Taylor

• Recruited to open and manage the new location based on successful track record at Kava T Club
• Oversaw all aspects of bar aesthetic, ensuring it reflected the brand's image and enhanced the customer experience
• Managed day-to-day operations, including staffing, inventory management, and customer service
• Developed and implemented marketing strategies to attract new customers and increase brand awareness
• Trained and supervised staff to maintain high standards of service and professionalism
• Fostered a positive work environment and team culture to maximize productivity and employee satisfaction.

• Recruited from customers at Kava Colorado to assist in the opening of Kava T Club
• Successfully turned around business operations, generating a net profit of $25,000 within 45 days
• Implemented strategic marketing and operational initiatives to increase traffic and drive sales.

• Played a key role in kickstarting the business and establishing operations
• Worked the majority of hours to ensure smooth day-to-day operations and customer satisfaction
• Maintained cleanliness and organization of the kava bar, including serving areas and equipment
• Ensured compliance with health and safety regulations, including proper handling of food and beverages
• Managed inventory levels and restocked supplies as needed to support smooth operations
• Educated customers about the benefits and cultural significance of kava, fostering a welcoming and inclusive atmosphere
• Built rapport with regular customers and provided personalized recommendations based on their preferences
• Developed Partnership with Colorado College Students.
• Returned to Kava Colorado Nov 2024

• Received corporate/professional level customer service training for 12 weeks
• Provided exceptional customer service via phone, email, and chat channels
• Resolved customer inquiries and issues efficiently and effectively, ensuring customer satisfaction
• Handled escalated customer concerns with professionalism and empathy, striving for first-call resolution.

• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

• Assisted customers in selecting and purchasing products/services based on their needs and preferences
• Built and maintained relationships with customers to ensure repeat business and referrals
• Demonstrated product knowledge and features to customers, highlighting benefits and value propositions
• Achieved or exceeded sales targets and quotas on a consistent basis.

Large catering events

Worked under executive Chef Nick Estell

• Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
• Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
• Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
• Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.