Amanda Pugh
Cocoa,FL
Summary
Dynamic food and beverage professional with extensive bartending expertise. Proven track record in customer engagement and sales, enhancing guest satisfaction through suggestive selling and personalized service. Skilled in inventory management and staff training, driving repeat business and successful promotional events. Committed to maintaining high standards of service and compliance.
Overview
2026
2026
years of professional experience
Work History
Bartender/Manager
The Tin Whiskey Southern Kitchen and Still
Cocoa, FL
01.2022 - Current
- Monitored inventory levels, placing orders to maintain stock while minimizing waste.
- Resolved customer complaints promptly, fostering a positive dining experience and repeat business.
- Collaborated with management to create promotional events, driving increased foot traffic and sales revenue.
- Fostered strong relationships with regular patrons through personalized service that encouraged repeat business.
- Maintained high standards of cleanliness and safety, ensuring compliance with local health regulations.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Enhanced customer satisfaction by efficiently managing staff and promptly addressing guest concerns.
Bartender
Ryans Pizza And Pub
Cocoa, FL
2020 - 2022
- Provided exceptional customer service to enhance guest satisfaction and loyalty.
- Mixed and served beverages while adhering to safety and cleanliness standards.
- Collaborated with kitchen staff to ensure timely order fulfillment and efficient service flow.
- Assisted in training new bartenders on drink preparation and bar operations.
Bartender
The Twisted Birch
Rockledge, FL
2015 - 2020
- Maintained accurate inventory records of liquor, beer, and wine supplies.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Food and Beverage Manager
Victory Casino
Cape Canaveral, FL
2012 - 2015
- Oversaw daily operations of food and beverage services, ensuring optimal guest experience.
- Developed and implemented standard operating procedures to enhance service efficiency.
- Trained and mentored staff in customer service protocols and product knowledge.
- Managed vendor relationships to secure high-quality supplies at competitive prices.
- Resolved customer complaints involving food or beverage quality and service.
- Organized successful special events that contributed to increased sales figures.
- Conducted regular performance evaluations for team members, providing constructive feedback and opportunities for growth.
- Resolved customer concerns promptly and professionally, ensuring repeat business and positive word-of-mouth referrals.
Education
High School Diploma -
William R. Boone
Orlando, FL05.2003
Skills
- Customer engagement
- Sales expertise
- Suggestive selling
- Customer service
- Task delegation
- Supply ordering
- Bartending expertise
- Liquor restocking
Timeline
Bartender/Manager
The Tin Whiskey Southern Kitchen and Still
01.2022 - Current
Bartender
Ryans Pizza And Pub
2020 - 2022
Bartender
The Twisted Birch
2015 - 2020
Food and Beverage Manager
Victory Casino
2012 - 2015
High School Diploma -
William R. Boone