Alex Barron
Reno,NV
Summary
Accomplished Bartender/Manager at Flowing Tide Pub, adept in menu development and workplace safety, significantly enhancing customer satisfaction. Excelled in employee scheduling and complaint handling, fostering strong patron relationships. Skilled in POS system operation and sanitation standards, ensuring top-notch service and compliance. Proven track record in staff training and inventory management, contributing to seamless operations and repeat business.
Overview
8
8
years of professional experience
Work History
Bartender/Manager
Flowing Tide Pub
Reno, NV
03.2019 - 07.2024
- Fostered strong relationships with regular patrons through personalized service that encouraged repeat business.
- Maintained high standards of cleanliness and safety, ensuring compliance with local health regulations.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Provided exceptional customer service, anticipating guests'' needs and exceeding their expectations consistently.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Trained several new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Enhanced customer satisfaction by efficiently managing staff and promptly addressing guest concerns.
- Contributed to menu development by suggesting innovative cocktail recipes based on market trends and customer preferences.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Created new recipes, outlined steps, and training staff on correct preparation.
Server
Pegs Ham N Eggs
Reno, NV
05.2016 - 03.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Bussed and reset tables to keep dining room and work areas clean.
Education
EMT/AEMT - Emergency Medicine
REMSA
Reno, NV05.2020
Skills
- Task Delegation
- Menu development
- Employee Scheduling
- Workplace Safety
- Alcohol awareness
- Sanitation Standards
- Complaint Handling
- Drink Presentation
- POS System Operation
- Liquor, beer, and wine knowledge
- Customer Service
- Menu Memorization
- Food Running
- Inventory
- Changing beer kegs
- ServSafe Food Manager
Timeline
Bartender/Manager
Flowing Tide Pub
03.2019 - 07.2024
Server
Pegs Ham N Eggs
05.2016 - 03.2019
EMT/AEMT - Emergency Medicine
REMSA