Summary
Overview
Work History
Education
Skills
Affiliations
Florida Army national Guard
Languages
Timeline
Generic

Kienisha Sainvil

Miami,FL

Summary

Professional administrative specialist with proven track record in managing office operations efficiently. Strong focus on team collaboration, problem-solving, and delivering results under shifting demands. Skilled in scheduling, document management, and communication. Known for reliability, adaptability, and maintaining high standards.

Overview

4
4
years of professional experience

Work History

Secretary

Non Profit Organization
01.2021 - Current
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Maintained electronic filing systems and categorized documents.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.

Dental Receptionist

Allen Dental
08.2023 - 05.2024
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
  • Provided excellent customer service to create positive experiences and build patient trust.
  • Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
  • Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
  • Helped patients complete necessary medical forms and documentation.
  • Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmations.

Cashier Team Lead

Publix
02.2021 - 02.2024
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Developed strong relationships with repeat customers through friendly service interactions.

Education

Bachelor of Science - Natural And Applied Science

Florida International University
Miami, FL
01-2025

Skills

  • Customer service
  • Verbal and written communication
  • Office administration
  • Organization
  • Keyboarding skills
  • Appointment scheduling
  • File management
  • Schedule management
  • Complex Problem-solving
  • Database management
  • Appointment coordination
  • Meeting support

Affiliations

  • Florida Army National Guard

Florida Army national Guard

The Army National Guard is a part-time military force serving both state and federal missions. It responds to disasters, emergencies, and combat deployments, with members training one weekend a month, two weeks a year. Governors activate the Guard for local crises, while the President can call it for national defense. It offers training, benefits, and education while allowing members to maintain civilian careers

Languages

English
Native or Bilingual
Creole
Native or Bilingual

Timeline

Dental Receptionist

Allen Dental
08.2023 - 05.2024

Cashier Team Lead

Publix
02.2021 - 02.2024

Secretary

Non Profit Organization
01.2021 - Current

Bachelor of Science - Natural And Applied Science

Florida International University

Similar Profiles

CREATE PROFILE
Kienisha Sainvil