Summary
Overview
Work History
Education
Skills
Websites
Key Qualifications
Training
Timeline
Generic

Kiera Beauchamp

Wildomar,CA

Summary

Dynamic leader with over 15 years of experience driving efficient, cost effective operations for major clients. Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.

Overview

17
17
years of professional experience

Work History

Operations Coordinator

CleverMade
01.2020 - Current
  • Manage logistics and operations for a domestic and international customers
  • Lead all ecomm accounts, managing inventory levels and daily invoicing
  • Serve as a primary point of contact between sales team and warehouse staff to ensure timely and accurate fulfillment of customer orders, while ensuring compliance and minimizing chargeback risks.

Sales Operations Specialist

EMU Australia
01.2019 - 01.2020
  • Manage all sales operations, logistics and customer service for the US and Canadian Territory
  • Ensure constant communication with the Company’s US and Canadian 3PL’s with regular attendance at the 3PL sites
  • Create SOP’s for returns, inventory management and customer service teams
  • Track inbound containers and ensure efficient supply chain through constant communication with the company’s Freight Forwarder and Australian counterparts.

Customer Operations Manager

SKLZ
01.2015 - 01.2018
  • Manage warehouse operations and lead the Dispute Resolution team
  • Oversee strategic plans, timelines, and resource allocation
  • Train, mentor, and evaluate direct reports, promoting performance and morale
  • Continuously work to streamline order flow to the shop floor, shorten review processes, and optimize order fulfilment
  • Analyze department performance and make necessary changes to improve key indicators
  • Contribute to a comprehensive knowledge base for clients to use when reviewing accounts.

Customer Operations Supervisor

SKLZ
01.2013 - 01.2015
  • Managed a team of 5 Retail Operations Coordinators across all order processing, shipping, and pickup/delivery
  • Ensured accurate ASNs, packing lists, Bills of Ladings (BOLs), and routing requests, and maintained compliance with packaging and labeling guides and vendor specifications
  • Regularly communicated with major freight carriers
  • Provided daily reports to senior management on shipments and outgoing revenue.

Accounts Receivable Manager

PJ Salvage
01.2013
  • Performed timely and accurate invoicing, collection of monies due, return credits, and bank deposits
  • Managed cash applications, ensuring the proper application of cash receipts
  • Conducted credit checks and established and managed limits
  • Processed all incoming international wire payments
  • Provided weekly reports on invoicing totals, aging totals, cash receipts, and invoices.

Sales Operations

EMU Australia
01.2012 - 01.2013
  • Managed all retailer and web customer returns, international shipments, collections, invoicing, and other AR duties
  • Maintained shipment files, and processed EDIs, ASNs, and UPC codes through GXS
  • Communicated daily with outside sales representatives and their accounts and produced reports on key metrics.

Sales Operations/Accounts Receivable Specialist

Blank Generation/Iron Fist
01.2011 - 01.2012

Materials Design Coordinator

DC Shoes, Inc.
01.2009 - 01.2011

Footwear Production Senior Administrative Assistant

DC Shoes, Inc.
01.2007 - 01.2009

Education

El Toro High School
Lake Forest, CA

Skills

  • Operational Efficiency
  • Microsoft Excel
  • Order Accuracy
  • Vendor Liaising
  • Critical Thinking
  • Spreadsheet Tracking
  • Shipment Routing
  • Analytical Thinking
  • Motivational Leadership
  • Logistics Understanding
  • Efficiency Improvement
  • Warehouse and Transportation Operations
  • Large Order Fulfillment
  • Software Applications
  • Electronic Data Interchange (EDI) Systems

Key Qualifications

  • Proven track record of managing strategic plans, timelines, accounts, and teams, while proactively identifying and mitigating potential setbacks to ensure the successful completion of all deliverables.
  • Highly skilled at designing and overseeing department processes that reduce redundancy, improve accuracy and efficiency, and achieve organizational objectives.
  • Analytical and results-oriented, committed to optimizing complex, deadline-driven operations.
  • Collaborative communicator skilled in coordinating cross-functionally, negotiating with vendors, and ensuring total client satisfaction.
  • Technical proficiency in: MS Office Suite, Paragon, Illustrator CS2, Photoshop, SYSPRO, ACS/AS400, Navision, Cognos, Frontech, Salesforce, ACCPAC, MOTR, FileMaker PRO, AIMS, Axapta, Shopify, Zendesk, SPS Commerce, Commerce Hub, Retail Link, Amazon vendor central and Full Circle.

Training

  • 2D Computer Graphics (Fred Pryor, San Diego)
  • Excel (Sole Technology, Fred Pryor)
  • Illustrator CS2 (New Horizons)
  • Communications (Sole Technology)
  • McLeod (CCX)
  • Navision
  • SPS Commerce
  • Commerce Hub
  • Amazon Vendor Central
  • Retail Link
  • Shopify
  • Zendesk
  • SYSPRO Expert

Timeline

Operations Coordinator

CleverMade
01.2020 - Current

Sales Operations Specialist

EMU Australia
01.2019 - 01.2020

Customer Operations Manager

SKLZ
01.2015 - 01.2018

Customer Operations Supervisor

SKLZ
01.2013 - 01.2015

Accounts Receivable Manager

PJ Salvage
01.2013

Sales Operations

EMU Australia
01.2012 - 01.2013

Sales Operations/Accounts Receivable Specialist

Blank Generation/Iron Fist
01.2011 - 01.2012

Materials Design Coordinator

DC Shoes, Inc.
01.2009 - 01.2011

Footwear Production Senior Administrative Assistant

DC Shoes, Inc.
01.2007 - 01.2009

El Toro High School

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Kiera Beauchamp