Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Generic

Kiera Brooks

Mableton

Summary

Resourceful customer service representative with 10 years of experience in the healthcare industry. Specializing in medical customer service, insurance verification, scheduling, billing and much more. Strong leadership skills and committed to delivering exceptional service and enhancing patient experiences.

Overview

10
10
years of professional experience

Work History

Patient Liaison

AdaptHealth
Marietta
01.2025 - Current
  • Liaison between patients and hospital to deliver DME in timely manner
  • Train patients and Healthcare providers on medical equipment to insure accurate usage
  • Maintained accurate patient records and updated electronic health systems with relevant information
  • Assisted in obtaining authorizations for medical equipment or referrals as required by insurance providers

Patient Care Coordinator

Marietta Eye Clinic
Marietta
05.2020 - 12.2024
  • Managed patient appointments, scheduling procedures and payment processing
  • Educated patients on medication instructions, dosage requirements or potential side effects
  • Coordinated referrals/medical records to specialists as needed via fax or email
  • Assisted patients in understanding their treatment options, insurance benefits, deductibles and coinsurance

Medical Office Specialist

Kennestone OBGYN
07.2016 - 03.2020
  • Greeted and checked in/out patients, ensuring a positive and welcoming experience
  • Verified insurance information and collected co-pays, streamlining the billing process
  • Performed administrative tasks such as filing documents, organizing paperwork, and maintaining office supplies inventory

Education

MEDICAL BILLING AND OFFICE ADMIN - Trade school

EVEREST INSTITUTE

Skills

  • Healthcare Customer service
  • Insurance verification and billing
  • HIPAA compliance
  • Medical billing
  • Multitasking and organization
  • Critical thinking

Personal Information

  • Willing To Relocate: Anywhere
  • Authorized To Work: US for any employer

Timeline

Patient Liaison

AdaptHealth
01.2025 - Current

Patient Care Coordinator

Marietta Eye Clinic
05.2020 - 12.2024

Medical Office Specialist

Kennestone OBGYN
07.2016 - 03.2020

MEDICAL BILLING AND OFFICE ADMIN - Trade school

EVEREST INSTITUTE
Kiera Brooks