Kiera Brownlee
Southaven,MS
Summary
Dynamic Administrative Assistant with a proven track record at Faith Temple, excelling in customer service and data entry. Recognized for enhancing client satisfaction through effective communication and problem resolution. Proficient in Microsoft Office Suite, demonstrating strong multitasking abilities and a commitment to maintaining confidentiality in all tasks.
Overview
11
11
years of professional experience
Work History
Administrative Assistant
Faith Temple
11.2021 - 08.2025
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Customer Service Associate
Hardees
01.2019 - 05.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Clerk
Helen of Troy
08.2014 - 10.2018
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Entered data into various computer systems accurately using Microsoft Office Suite.
Education
Associate of Arts - Early Childhood Education
Northwest Community College
Senatobia, MS05-2014
High School Diploma -
Independence High School
Coldwater05-2010
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Microsoft Word
- Microsoft Excel
- Microsoft outlook
- Patience and composure
- Multitasking and organization
- Adaptability and flexibility
- Phone etiquette
- Positive and professional
Languages
English
Full Professional
Timeline
Administrative Assistant
Faith Temple
11.2021 - 08.2025
Customer Service Associate
Hardees
01.2019 - 05.2020
Clerk
Helen of Troy
08.2014 - 10.2018
Associate of Arts - Early Childhood Education
Northwest Community College
High School Diploma -
Independence High School
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