Kiera Edwards
Gilmer,TX
Summary
Hello, my name is Kiera and I have a strong background in customer service. My expertise lies in verifying insurance, processing claims, and comprehending both dental and medical breakdowns.
Overview
7
7
years of professional experience
Work History
Business Assistant
Smile Studio
Longview, Texas
08.2023 - Current
- Verified patient eligibility for insurance coverage by contacting insurance carriers and obtaining the necessary authorization numbers.
- Maintained accurate documentation on all pre-authorization requests, denials and appeals.
- Processed manual claims when necessary due to incorrect or incomplete information from providers or patients.
- Greeted and checked in patients, verifying insurance information and collecting co-pays.
- Prepared treatment plans for patient approval, including cost estimates and payment arrangements.
- Assisted with billing functions such as submitting claims electronically or manually to insurance companies.
- Assisted patients in understanding their insurance coverage and answered questions about referrals, authorizations, and other related issues.
- Coordinated with provider offices to ensure timely completion of referrals prior to scheduled appointments.
Patient Advocate
Hospitality er
Longview
03.2022 - 01.2023
- Explained complex medical terminology to patients and families in an understandable manner.
- Provided emotional support to patients and their families during difficult times.
- Facilitated communication between providers, patients, and family members.
- Conducted research on health insurance policies to ensure compliance with laws and regulations.
- Provided follow-up care instructions to discharged patients or their caregivers.
- Monitored patient progress throughout treatment courses, updating charts accordingly.
Dental Receptionist
Aspen Dental
Longview, TX
01.2019 - 03.2022
- Greeted patients, provided them with necessary paperwork, and verified insurance information.
- Answered incoming calls, scheduled appointments, and confirmed patient visits.
- Maintained accurate records of patient treatment plans, medical histories, and financial transactions.
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
- Prepared dental materials such as amalgam, composite resin, impression material and cements for use by the dentist.
- Assisted dentist in providing dental treatment to patients, including taking patient medical histories and vital signs.
- Took digital X-rays of teeth using radiographic equipment.
- Sterilized instruments according to established guidelines and protocols.
- Reviewed patient charts prior to visits to ensure that all relevant information was available for the doctor's review.
- Handled billing inquiries from insurance companies regarding claims submitted by the office.
- Laid out dental instruments and equipment before procedures.
Education
Some College (No Degree) - Dental Hygiene
Tyler Junior College
Troup, TXDental Assistant License - Dental
Vista College
El Paso, TX06.2017
High School Diploma -
Gilmer High School
Gilmer, TX06.2015
Skills
- Customer Service
- Coordination and Scheduling
- Insurance Claims Review
- Flexible Schedule
Timeline
Business Assistant
Smile Studio
08.2023 - Current
Patient Advocate
Hospitality er
03.2022 - 01.2023
Dental Receptionist
Aspen Dental
01.2019 - 03.2022
Some College (No Degree) - Dental Hygiene
Tyler Junior College
Dental Assistant License - Dental
Vista College
High School Diploma -
Gilmer High School