Kiera Eldridge
Houston,TX
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the warehouse, retail and service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with customers. Articulate, energetic and results oriented with exemplary passion for surpassing expectations and contributing to company success.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Conduent
06.2024 - 12.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Sortation Associate
Amazon
01.2024 - 07.2024
- Enhanced efficiency by sorting and organizing packages according to destination codes.
- Maintained a safe work environment through proper handling of packages and equipment.
- Increased productivity by working collaboratively with team members to meet deadlines.
- Ensured accurate package delivery with attention to detail in labeling and scanning processes.
Customer Service Representative
Concentrix
01.2023 - 02.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Warehouse Worker/Picker & Packer
Amazon
11.2021 - 08.2022
- Enhanced warehouse efficiency by implementing effective inventory management and organization systems.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Improved workplace safety by conducting regular inspections and addressing potential hazards promptly.
- Enhanced order accuracy by meticulously picking items according to packing lists and verifying product information.
- Reduced packing time for orders by efficiently organizing and assembling packages in line with company standards.
Merchandise Associate
At Home
01.2022 - 07.2022
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
- Boosted sales performance through effective merchandising strategies and visually appealing displays.
- Managed inventory levels, ensuring timely replenishment of stock to meet customer demands.
- Collaborated with store management to develop strategic plans for merchandise placement and promotion.
Substitute Teacher/Assistant Primary Teacher
Child Care Careers/ Kiddie Academy
01.2020 - 11.2020
- Increased student comprehension by utilizing differentiated instruction methods tailored to individual learning styles.
- Enhanced classroom management by implementing positive reinforcement strategies and maintaining clear expectations for behavior.
- Promoted a collaborative learning environment through group projects and peer-to-peer activities, fostering teamwork and communication skills.
- Boosted student engagement with interactive lessons, incorporating real-world examples and hands-on activities.
- Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher
- Assisted teachers with classroom management and document coordination to maintain positive learning environment
Security Officer
Securitas Security Services USA
10.2019 - 04.2020
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
Sales Associate/Freight Team Associate
Victoria's Secret & PINK
10.2017 - 08.2019
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Sales Associate
Forever 21
03.2016 - 06.2018
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Education
No Degree - Master Aesthetician
Ogle Beauty School
Stafford, TX06.2021
Associate of Arts - General Studies
Lamar Institute of Technology
Beaumont, TX12.2018
Skills
- Shipping procedures
- Stock management
- Package handling
- Order Picking
- Cash Management
- POS proficient
- Windows, Microsoft, Excel Proficient
- Service Dispatching
- Safe Vehicle Operations
- Warehouse Logistics
- Early Childhood Education
- Merchandising
Timeline
Customer Service Representative
Conduent
06.2024 - 12.2024
Sortation Associate
Amazon
01.2024 - 07.2024
Customer Service Representative
Concentrix
01.2023 - 02.2024
Merchandise Associate
At Home
01.2022 - 07.2022
Warehouse Worker/Picker & Packer
Amazon
11.2021 - 08.2022
Substitute Teacher/Assistant Primary Teacher
Child Care Careers/ Kiddie Academy
01.2020 - 11.2020
Security Officer
Securitas Security Services USA
10.2019 - 04.2020
Sales Associate/Freight Team Associate
Victoria's Secret & PINK
10.2017 - 08.2019
Sales Associate
Forever 21
03.2016 - 06.2018
No Degree - Master Aesthetician
Ogle Beauty School
Associate of Arts - General Studies
Lamar Institute of Technology
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