William Jones
CSR
Auburn,NY
Summary
Dynamic customer service professional with a proven track record at U-Haul Moving And Storage, excelling in complaint resolution and order processing. Known for a high-energy attitude and creative problem-solving skills, I effectively manage customer interactions and ensure quality control, contributing to enhanced customer satisfaction and operational efficiency.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Uhaul Moving And Storage
04.2024 - Current
- Responded to customer requests for products, services, and company information.
- Cross-trained and backed up other customer service managers.
- Investigated and resolved customer inquiries and complaints quickly.
- Cross-trained and provided backup support for organizational leadership.
- Provides assistance to customers both in-center and remotely by handling reservations, billing questions, and equipment returns, often using U-Scan technology.
- Duties include managing customer interactions, processing orders, educating customers on products and services, and performing minor physical tasks like cleaning and fluid checks.
Painter
Regal Rexnord
07.2022 - 10.2023
- Responsible for applying protective and decorative finishes to power transmission products, like speed reducers and gearboxes, ensuring quality standards and smooth production flow.
- Key duties include preparing surfaces by cleaning and masking off areas, mixing and applying various paints and coatings, inspecting finished parts for defects, maintaining painting equipment and work areas, and documenting production numbers.
- Surface Preparation: Clean units, ensuring they are free of dirt and lubricant, and correctly mask off areas that should not be painted, such as nameplates and shafts.
- Painting: Apply paint to completed units according to established procedures and standards. This includes using appropriate paint types, mixing colors, and adjusting process parameters as needed.
- Quality Control: Inspect units to ensure they meet quality standards, check for defects, and perform touch-ups or repainting as required.
- Equipment Operation: Safely operate hoists to hang and handle products, use and maintain painting and mixing equipment, and clean paint booths and filters.
- Production Flow: Ensure units move smoothly through the paint line to maintain productive flow and manage time effectively for on-time delivery.
- Record Keeping: Maintain accurate records of units painted and other production data.
- Safety: Adhere to all safety procedures and wear required Personal Protective Equipment (PPE).
- Other Duties: Perform other assigned duties, which may include some final assembly or other manufacturing tasks.
Education
High School Diploma -
Harrisonville High School
Harrisonville, MO05-2005
Skills
- Materials transport
- Credit card payment processing
- Order processing
- Opening and closing accounts
- 10-key
- Product sales
- Order fulfillment
- Quality control
- Team development
- High-energy attitude
- Microsoft PowerPoint
- Delivery scheduling
- Multi-line phone talent
- Refunds processing
- Team collaboration
- Creative problem solving
- Shipping and receiving
- Spreadsheets
- Office equipment proficiency
- Complaint handling
- Multi-task management
- Microsoft Excel
- Problem resolution
- POS systems expert
- Report generation
- Customer service
- Payment processing
- Professional telephone demeanor
- Typing proficiency
- Product knowledge
- Computer proficiency
- Shipping procedures
- Task prioritization
- Positive and professional
Certification
- Certified Forklift Operator, U-Haul Moving and Storage - 6-16-2024/6-16-2027
Timeline
Customer Service Representative
Uhaul Moving And Storage
04.2024 - Current
Painter
Regal Rexnord
07.2022 - 10.2023
High School Diploma -
Harrisonville High School
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