Kiera Ellis
Auburn
Summary
Seasoned Sales Representative knowledgeable about selling in B2C environments. Leverages exceptional customer relations experience to win new customers. Skilled at demonstrating products and closing sales with tenacious and driven approach. Talented networker with expertise in cold calling, strategic planning and task prioritization focused on maximizing efficiency and sales success.
Overview
7
7
years of professional experience
Work History
Sales Representative
US Service Animals
09.2023 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Sales Advisor
Spectrum
01.2022 - Current
- Set up trouble calls when customers needed help with their equipment or services
- Set up new service for new customers
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Code Calling
- Achieved high levels of customer retention by fostering trust through transparent communication and reliable support.
Assistant Manager
Kirkand's
05.2018 - 12.2021
- Delegated daily tasks to team members to optimize team productivity
- Coached and mentored employees by delivering training, guidance, and performance monitoring
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency
- Completed inventory audits to identify losses and project future demands
- Answer customer service calls.
Call Center Representative Agent (Apex Focus Group)
09.2017 - 05.2018
- Take incoming calls
- Help customers with their orders
- Help with troubleshooting problems.
Education
Notasulga Elementary
Notasulga, ALBachelor of Science - Rehabilitation Services
Alabama State University
Montgomery, AL05.2020
High School Diploma -
Loachapoka High School
Loachapoka, AL05.2015
Skills
- Customer Service
- Interpersonal communication skills
- Code Calling
- Team Player
- Data Entry and Processing
- Technical Proficiency
Timeline
Sales Representative
US Service Animals
09.2023 - Current
Sales Advisor
Spectrum
01.2022 - Current
Assistant Manager
Kirkand's
05.2018 - 12.2021
Call Center Representative Agent (Apex Focus Group)
09.2017 - 05.2018
Notasulga Elementary
Bachelor of Science - Rehabilitation Services
Alabama State University
High School Diploma -
Loachapoka High School
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