Kiera Holt
Phenix City,AL
Summary
Adept at maintaining HIPAA compliance and enhancing customer satisfaction, my tenure at St.Francis Hospital honed my ability to manage high-stress situations with empathy and professionalism. Leveraging skills in patient registration and customer service, I consistently improved patient care quality and streamlined admissions processes, significantly contributing to operational efficiency and patient loyalty. Detail-oriented Patient Access Representative with extensive medical services background and strong work ethic. Managed patient-related accounts receivables at large medical facility and achieved [Number]% repayment rate. Excellent communications skills and empathetic nature enabled achievement of positive outcomes.
Overview
12
12
years of professional experience
Work History
Patient Access Representative
St.Francis Hospital
03.2023 - Current
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
Customer Service Representative
TSYS Call Center
05.2021 - 05.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
Customer Service Representative
Afni Call Center
12.2019 - 05.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Cashier
Walmart
07.2012 - 12.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Used POS system to enter orders, process payments and issue receipts.
Education
High School Diploma -
G.W CARVER HIGH SCHOOL
COLUMBUS, GA05.2011
Skills
- Customer Service
- Insurance Verification
- HIPAA Compliance
- Patient Registration
- Patient check-in
- Multitasking and Organization
- Registration and Admissions
Timeline
Patient Access Representative
St.Francis Hospital
03.2023 - Current
Customer Service Representative
TSYS Call Center
05.2021 - 05.2022
Customer Service Representative
Afni Call Center
12.2019 - 05.2020
Cashier
Walmart
07.2012 - 12.2019
High School Diploma -
G.W CARVER HIGH SCHOOL
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