Kiera Hoye
Lakewood
Summary
Experienced with managing tables and providing top-notch service to guests in fast-paced environments. Utilizes excellent communication skills to collaborate with team members and create welcoming atmosphere. Track record of maintaining high standards of cleanliness and efficiency, ensuring positive dining experience for all patrons.
Overview
6
6
years of professional experience
Work History
Server | Bay Village
Wolf & Co.
10.2024 - Current
- Assisted in the opening of a sister restaurant of Humble, resulting in excellent customer satisfaction ratings within the first month.
- Encountered high-pressure situations balancing 8-12 tops alongside other tables; demonstrating exceptional multitasking abilities.
- Attended monthly wine tastings, gaining extensive knowledge of their taste profiles and origins.
- Provided personalized food and wine pairings among diverse customer tastes.
- Averaged nightly sales of $1,300 contributing to the overall revenue growth of Humble.
Dishwasher & Barback
Humble Wine Bar
01.2022 - 11.2024
- Simultaneously held Barback/ Dishwasher positions, showing flexibility and dedication to support the flow of the restaurant.
- Took initiative to independently learn companies expanding inventory of wine and food.
- Handled high-pressure situations during peak hours, while maintaining a calm and professional atmosphere.
Server | Cleveland, OH
Edgewater Yacht Club
06.2022 - 09.2022
- Responsible for greeting and serving guests at members-only club.
- Maintained strong working knowledge of extensive food and bar menus.
- Trained on fine dining standards and etiquette including place settings and food presentation.
- Requested by name to serve numerous long-time club members.
- Head up service teams for large parties (15+ guests) and special events/catering including during Cleveland Race Week.
Server | Orlando, FL
Harbor Chase
07.2021 - 10.2021
- Trained in service specific to residents of luxury assisted living and independent residential facility.
- Prepared and served meals to residents and their guests based on individual diners dietary needs and preferences.
- Served as expo, ensuring fast and accurate service and facilitating communication between BOH and FOH teams.
- Assisted in planning and executing large events such as weddings, birthdays, fashion shows, and holiday gatherings.
Barista & Cashier | Lakewood, OH
Natures Oasis
04.2019 - 05.2021
- Prepped food and beverages with a focus on all-natural ingredients and handcrafted goods.
- Worked with the FOH and BOH teams to maintain speed and accuracy in a busy, high-volume environment.
- Used skills as an artist to design marketing chalkboards to assist in attracting and engaging customers.
Server | Lakewood
Humble Wine Bar
01.2023 - 11.2024
- Presented wine to guests, upholding a fine dining standard.
- Averaged nightly sales of $1,300 contributing to the overall revenue growth of Humble.
- Established a network of regular patrons within the Greater Cleveland community.
Server | Cleveland, OH
Agave and Rye
08.2022 - 10.2022
- Food and cocktail server in fast-paced tequila & bourbon hall favored by tailgaters and the after-work crowd.
- Completed extensive training and orientation program including passing five knowledge- and skill-based tests with 90% or above.
- Gained and retained intermediate knowledge of specialty tequilas and bourbons.
Education
High School Diploma -
Lakewood High School
01.2019
Skills
- TIPS certified
- Adaptability and flexibility
- ServSafe certified
- Photography, drawing, word art (frequently used to design marketing collateral and displays at work)
- Time management
- Problem-solving
Timeline
Server | Bay Village
Wolf & Co.
10.2024 - Current
Server | Lakewood
Humble Wine Bar
01.2023 - 11.2024
Server | Cleveland, OH
Agave and Rye
08.2022 - 10.2022
Server | Cleveland, OH
Edgewater Yacht Club
06.2022 - 09.2022
Dishwasher & Barback
Humble Wine Bar
01.2022 - 11.2024
Server | Orlando, FL
Harbor Chase
07.2021 - 10.2021
Barista & Cashier | Lakewood, OH
Natures Oasis
04.2019 - 05.2021
High School Diploma -
Lakewood High School
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