Kiera McKinnie
Desktop Support Analyst
North Las Vegas,NV
Summary
Astute Desktop Support Analyst with proven ability to analyze, diagnose and resolve computer user support issues. Experienced in providing comprehensive technical support to users and resolving complex technical issues. Possesses knowledge of standard operating systems and networking protocols.
Overview
10
10
years of professional experience
Work History
Desktop Support Analyst
Comcast Business
07.2015 - Current
- Provide technical assistance for over 20 technician calls daily
- Answer questions and resolved computer problems for clients via phone or email.
- Create training modules for new and current employees in my department.
- Work with third-party vendors to resolve issues with hardware or software covered by annual maintenance agreements
- Maintain, analyze, troubleshot and repaired computer systems, hardware and computer peripherals
- Use advanced technical knowledge and troubleshooting skills to diagnose problems with desktops, mobile devices, applications and peripheral equipment
- Worked with third-party vendors to resolve issues with hardware or software covered by annual maintenance agreements
- Installed, configured and maintained computer systems and network connections
Accounts Receivable Specialist
EOS CCA
12.2013 - 07.2015
- Provided administrative and bookkeeping support for 20 customers daily. Established accounting records for department of business and organization and streamlined their financial recordkeeping.
- Followed up overdue payments and payment plans from clients to establish good cash flow
- Submitted cash and check deposits and generated cash receipts to record money received
- Identified, researched, and resolved billing variances to maintain system accuracy and currency
- Utilized Microsoft Excel, QuickBooks and Oracle software to manage invoices and payments
- Negotiated payment arrangements with customers to establish timely receipt of payments
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options
- Recorded deposits, reconciled monthly bank accounts and tracked expenses
- Supported management by processing invoices and documents with consistent on-time delivery
Education
High School Diploma -
Union High School
Tulsa, OK06.2007
Skills
- Excellent Microsoft OS and Proficient PC keyboard experience
- Keyboarding/Typing; Call Summarization; Map Reading
- Detail Oriented
- Able to de-escalate and effectively address conflicts
- Team Support
- Computer Hardware Knowledge
Accomplishments
- I received the Top Performer Award numerous times.
- I received the Top Scores for Quality Assurance and Average Handle Time.
- I received numerous prizes for successfully meeting all required metrics.
Timeline
Desktop Support Analyst
Comcast Business
07.2015 - Current
Accounts Receivable Specialist
EOS CCA
12.2013 - 07.2015
High School Diploma -
Union High School
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