Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shayla Shaddinger

Sussex,NJ

Overview

4
4
years of professional experience
1
1
Certification

Work History

Desktop Support Analyst

Caring People
07.2021 - Current
  • Microsoft 365, Azure & Active Directory: Manage users, groups, mailbox configurations, and policies within Microsoft 365, Azure, and Active Directory.
  • Device Management (MDM): Set up MDM in Intune, deployed configuration profiles for device settings, and assisted with device setup using Apple Configurator and Apple Business Manager to ensure seamless deployment.
  • Network Infrastructure: Assisted with network design and setup for new office locations. Remotely troubleshoot and monitor network equipment to ensure high availability and quickly address any issues.
  • Ticketing Systems: Manage, track, document, and resolve tickets efficiently, utilizing troubleshooting skills to ensure timely resolution and minimize downtime.
  • On-Site & Remote Support: Travel to various locations to provide hands-on, on-site support while also delivering remote assistance to resolve issues across multiple sites.
  • Software & Hardware Management & Support: Upgrade, install, and configure software and hardware to keep systems running smoothly.
  • Third-Party Coordination: Collaborated with third-party vendors to troubleshoot and maintain high availability for all systems.

Help Desk

Conduent
12.2020 - 07.2021
  • Workstation Setup: Set up physical workstations for new hires, configuring hardware and software to meet specific job requirements.
  • Building Access Management: Managed programming and administration of building access cards.
  • Hardware Troubleshooting & Maintenance: Troubleshot and maintained hardware components, including printers, fax machines, and other office equipment.
  • Login Support: Resolved login errors for both internal staff and external users.
  • IT Equipment Ordering: Assisted in processing orders for IT equipment.

Education

Associate's degree - Information Systems

Sussex County Community College
Newton, NJ
05-2020

Skills

  • Azure & Active Directory: User management, group policies, and security configurations
  • Network Administration: VLANs, DHCP, DNS, routing (OSPF, BGP), firewall, and VPNs
  • System & Hardware Management: Installation, configuration, and troubleshooting of hardware/software
  • Device Management: Microsoft Intune, Apple Business Manager, and device provisioning
  • Security: Malware detection, IDS/IPS, and port security
  • Cloud & Virtualization: Basic knowledge of cloud services and virtual environments
  • Ticketing Systems: Incident management and troubleshooting
  • OS Proficiency:Windows OS and macOS for system administration and support
  • Microsoft Software: Proficient in Microsoft Office Suite

Certification

  • CompTIA A+:

Identify and connect hardware, Troubleshoot various operating systems, Diagnose software issues, Understand networking essentials, Ensure security, Grasp cloud concepts

  • UniFi Routing, Switching & Cybersecurity Admin:

OSI & TCP/IP Models, IPv4/IPv6, VLANs, High Availability, MAC Tables, Spanning Tree, Port Security, Static & Dynamic (OSPF, BGP), DHCP, DNS, NAT, Firewall, VPNs, Best Practices, Malware Detection, IDS/IPS

Timeline

Desktop Support Analyst

Caring People
07.2021 - Current

Help Desk

Conduent
12.2020 - 07.2021

Associate's degree - Information Systems

Sussex County Community College

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Shayla Shaddinger