Kiera Mojica
Dallas
Summary
Results-driven Shift Lead with nearly four years of experience in the fast-paced food service industry, recognized for optimizing operational efficiency and managing cash transactions with precision. Proven ability to resolve customer concerns promptly while fostering a positive and productive work environment. Skilled in leading and motivating team members, collaborating effectively with management to streamline processes, enhance service quality, and ensure compliance with company standards. Excellent leadership and communication abilities, combined with a solid understanding of operational procedures, quality control, scheduling, and inventory management, contribute to driving team performance and maximizing customer satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Shift Lead
Fatburger & Buffalo Express
09.2022 - Current
Conversed with customers; resolving mistakes and maintaining satisfaction.
Collaborated with management and team in order to improve workflow.
Provided well-versed solutions for a variety of responsibilities and tasks.
Assisted and Lead Training for latest team members
Completed store opening and closing procedures and balanced tills.
Trained new employees and delegated daily tasks and responsibilities.
Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
Education
Diploma -
Allen High School
Allen, TX05-2025
No Degree - Business Analytics
The University of Texas At Arlington
Arlington, TX05-2029
Skills
- Strong verbal communication
- Artistic problem-solving
- Adaptability
- Ability to Work Under Pressure
- Collaborative leadership
- Employee training
- Team motivation
- Guest service
- Customer service focus
Certification
- Texas Food Handler Certification License - Completed August 7, 2025
- Texas Alcoholic Beverage Commission Certification - Completed August 7,2025
Timeline
Shift Lead
Fatburger & Buffalo Express
09.2022 - Current
Diploma -
Allen High School
No Degree - Business Analytics
The University of Texas At Arlington
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