Kiera Myers
805 George Kersh Dr. Unit B,MS
Summary
Dynamic and dedicated professional with extensive experience in customer service at all jobs. Proven ability to enhance customer satisfaction through exceptional service and effective problem-solving. Skilled in espresso machine operation and inventory management, fostering a collaborative team environment while training new staff to uphold high standards of cleanliness and quality.
Overview
10
10
years of professional experience
1
1
Certification
Education
High School Diploma -
Penn Foster Career School
Scranton, PA09.2018
Work History
Deli/ Starbucks Barista
Kroger
Madison, MS
02.2026 - Current
- Prepared and served a variety of coffee beverages to customer specifications.
- Operated espresso machines and grinders, ensuring proper equipment maintenance.
- Assisted in inventory management by restocking supplies and monitoring stock levels.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of workstations, adhering to health standards.
- Trained new baristas on beverage preparation techniques and customer service protocols.
- Collaborated with team members to streamline workflow during peak hours for efficiency.
- Implemented suggestions for menu improvement based on customer feedback and preferences.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
Cashier
McAllister's Deli
03.2018 - 09.2018
- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of work area to ensure a welcoming environment.
- Assisted in training new cashiers on register operations and customer service protocols.
- Deliver orders to guests in dining room area and ensure they have what they need.
- Welcome all customers and ensure that their orders are being processed and taken correctly.
PCA
Lovinghealthcare
Jackson, MS
08.2025 - 02.2026
- Provided compassionate care to patients, ensuring comfort and dignity during daily activities.
- Assisted with personal hygiene tasks, promoting patient health and well-being.
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Maintained clean and safe living environments, adhering to health regulations and standards.
- Documented patient progress accurately, contributing to comprehensive care plans.
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Prevented bedsores through regular repositioning and skin assessments of at-risk patients.
- Performed wound care and dressing changes, facilitating timely healing and recovery.
Bartender/ Server
Carolineconcession
Pearl, MS
08.2024 - 02.2026
- Crafted and served a diverse range of cocktails and beverages to enhance customer experience.
- Maintained cleanliness and organization of bar area, ensuring compliance with health and safety standards.
- Assisted in inventory management by tracking stock levels and ordering supplies as needed.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Obtained cash bank and stocked service bar to prepare for operation.
- Boosted beverage sales, designing and promoting range of signature cocktails.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Mixed unique and interesting cocktails for customers, including bar specials.
Assistant Manager
Taco Bell
Jackson, MS
12.2023 - 11.2025
- Assisted in training new staff on operational procedures and customer service standards.
- Managed daily inventory levels, ensuring product availability and minimizing waste.
- Coordinated team schedules to optimize labor efficiency during peak hours.
- Implemented quality control measures to maintain food safety and compliance standards.
- Analyzed sales data to identify trends and inform promotional strategies.
- Resolved customer complaints with effective communication and problem-solving skills.
- Developed staff performance metrics to assess productivity and improve training programs.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Generated repeat business through exceptional customer service.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Assistant Manager
Mister Car Wash
Richland, MS
09.2021 - 06.2023
- Led team meetings to foster collaboration and share best practices among crew members.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Increased sales through effective merchandising strategies and targeted promotions.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Follow all safety protocols and procedures according to mister car wash.
- Having the ability to connect with costumers and grow sales.
- Make sure all vehicles where provided either the best quality was
Shift Leader
Taco Bell
Richland, MS
02.2020 - 12.2021
- Supervised team members during shifts, ensuring adherence to operational standards and customer service excellence.
- Trained new staff on food preparation, safety protocols, and customer interaction techniques.
- Managed inventory levels, reducing waste through effective stock rotation practices.
- Implemented efficient workflow strategies, enhancing speed of service during peak hours.
- Resolved customer complaints promptly, improving overall satisfaction ratings within the store environment.
- Monitored compliance with health and safety regulations, maintaining a clean and safe work area.
- Coordinated shift schedules to optimize labor efficiency while meeting business demands.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
Daycare Worker
Hope Learning Center
Flowood, MS
03.2016 - 06.2016
- Supervised daily activities and interactions among children to promote social skills and cooperation.
- Assisted with lesson planning and implementation of educational programs tailored to developmental needs.
- Maintained a safe, clean, and engaging environment conducive to learning and exploration.
- Communicated effectively with parents regarding children's progress and behavior in a nurturing manner.
- Monitored children's health and safety protocols, ensuring compliance with state regulations for childcare facilities.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Taught children to organize toys, wash hands, and share by leading by example.
- Developed strong relationships with parents through open communication channels and ongoing collaboration on their child''s care plan requirements.
- Supported child development by implementing age-appropriate learning activities tailored to individual needs.
- Maintained accurate records of each child''s attendance, health, and developmental progress for thorough documentation purposes.
Skills
Time management
Friendly and outgoing
Attention to detail
Team player
Cash handling
Problem-solving
Opening and closing duties
Active listener
Cleanliness
Team leadership
Exceptional customer service
Order taking
Cash register operation
Decision-making
Espresso machine operation
POS systems
Safe food handling practices
Excellent memory
Food preparation
Hospitality service expertise
Quality control
Inventory management
Performance improvement
New hire training
Up-selling
Excellent math skills
Certification
Servsafe
Timeline
Deli/ Starbucks Barista
Kroger
02.2026 - Current
PCA
Lovinghealthcare
08.2025 - 02.2026
Bartender/ Server
Carolineconcession
08.2024 - 02.2026
Assistant Manager
Taco Bell
12.2023 - 11.2025
Assistant Manager
Mister Car Wash
09.2021 - 06.2023
Shift Leader
Taco Bell
02.2020 - 12.2021
Cashier
McAllister's Deli
03.2018 - 09.2018
Daycare Worker
Hope Learning Center
03.2016 - 06.2016
High School Diploma -
Penn Foster Career School