Summary
Overview
Work History
Education
Skills
Timeline
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Kiera Naughton

Full Time College Student
Thornwood

Summary

Dynamic and results-oriented professional with a proven track record at Rebel Yoga, adept at multitasking and organization, and exceptional in customer service. Leveraged problem-solving skills and attention to detail to enhance guest experiences and streamline operations. Excelled in roles requiring excellent communication and time management, significantly improving service delivery and operational efficiency.

Overview

6
6
years of professional experience

Work History

Front Desk Assistant

Rebel Yoga
12.2023 - Current
  • Facilitated smooth operations during peak times with effective multitasking skills, managing multiple guest interactions simultaneously.
  • Handled payment and bill processing, change giving and payment collecting for guests.
  • Managed multi-line phone system, directing calls to appropriate departments while maintaining a friendly demeanor.
  • Maintained guest confidentiality by adhering to strict privacy policies when handling personal information and payments.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.

Water Safety Instructor

Mount Pleasant Town Pool
05.2022 - Current
  • Provided support to parents and caregivers, addressing their concerns regarding child safety during aquatic activities.
  • Collaborated with other instructors to develop new teaching strategies, resulting in more effective swim lessons.
  • Assisted in the development of marketing materials for the aquatics program, increasing overall enrollment numbers.

Swim Coach

Mount Pleasant Town Pool
05.2022 - Current
  • Prepared athletes for special competitions and tournaments.
  • Challenged athletes by consistently using positive reinforcement and gentle criticism.
  • Coordinated with parents, boosters, and other resources to meet team needs involving equipment and travel arrangements.

Lifeguard

Mount Pleasant Town Pool
05.2022 - Current
  • Responded to emergency situations in a timely, efficient manner.
  • Attentively monitored swimmers to identify distress.
  • Monitored safety of guests in and around swimming pool.
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Provided friendly customer service to guests and addressed concerns.

Occasional Babysitter

Multiple Employers
05.2019 - Current
  • Communicated positively with children and guardians.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Played games, worked on puzzles, and read books to young children.
  • Maintained a clean and organized environment to ensure the well-being of children under care.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.

Occasional Dog Walker

Multiple Employers
04.2019 - Current
  • Provided dog with water for adequate hydration on longer walks.
  • Built trust with clients by consistently maintaining clear communication regarding their pets'' needs and progress.
  • Cleaned up after dogs and properly disposed of waste to keep community clean and free of potential hazards.
  • Recorded activities to keep owners fully informed on pet exercise.

Education

High School Diploma -

Westlake High School
Mount Pleasant, NY 10594
05.2001 -

Skills

    Listening skills

    Problem-solving skills

    Maintaining cleanliness

    Customer service

    Time management

    Excellent communication

    Multitasking and organization

    Attention to detail

    Event coordination

    Calendar management

Timeline

Front Desk Assistant

Rebel Yoga
12.2023 - Current

Water Safety Instructor

Mount Pleasant Town Pool
05.2022 - Current

Swim Coach

Mount Pleasant Town Pool
05.2022 - Current

Lifeguard

Mount Pleasant Town Pool
05.2022 - Current

Occasional Babysitter

Multiple Employers
05.2019 - Current

Occasional Dog Walker

Multiple Employers
04.2019 - Current

High School Diploma -

Westlake High School
05.2001 -

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Kiera NaughtonFull Time College Student