KIERA PAIGE
JACKSONVILLE
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
18
18
years of professional experience
Work History
Sales Representative
Xfinity Comcast
08.2021 - 01.2024
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Described product highlights and benefits to help guide purchasing decisions.
Head Cashier Supervisor
Home Depot
03.2015 - 04.2018
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Ensured a clean and organized work environment by enforcing strict policies under home depot guidelines.
- Increased customer satisfaction by addressing and resolving customer issues promptly and professionally.
Senior Collections Representative
ERC
06.2006 - 04.2008
- Developed comprehensive knowledge of industry regulations, ensuring compliance in all collections activities and communications.
- Reduced delinquency rates with proactive strategies and timely follow-ups on overdue accounts.
- Enhanced collections efficiency by implementing advanced data analysis and customer profiling techniques.
- Provided exceptional customer service by empathizing with clients'' financial situations, offering flexible payment solutions while still adhering to company policies.
Education
High School Diploma -
Palatka High
Palatka, FL06-2004
Skills
- Customer service
- Customer relations
- Customer relationship building
- Interpersonal communication skills
- Product and service knowledge
Timeline
Sales Representative
Xfinity Comcast
08.2021 - 01.2024
Head Cashier Supervisor
Home Depot
03.2015 - 04.2018
Senior Collections Representative
ERC
06.2006 - 04.2008
High School Diploma -
Palatka High
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