Kiera Spells
Fort Lauderdale,FL
Summary
Compassionate Medical Assistant skilled in supporting clinical operations and enhancing patient care. Proven track record in vital signs monitoring, specimen collection, and medication administration. Currently pursuing an Associate of Science in Pre-Diagnostic Medical Sonography, bringing strong collaboration skills to diverse healthcare environments.
Overview
10
10
years of professional experience
Work History
PCA/Caregiver
Private Caregiving Services
Hallandale Beach, FL
01.2025 - 06.2026
- Provided compassionate personal care, including bathing, grooming, dressing, toileting, and other activities of daily living.
- Assisted clients with mobility and safe transfers between bed and wheelchair, including use of a harness lift.
- Assisted with physical and occupational therapy activities.
- Administered prescribed medications and monitored clients for health concerns, ensuring timely follow-up when necessary.
- Recorded vital signs and communicated relevant observations to supervisors and family members.
- Prepared nutritious meals and maintained a clean living environment through light housekeeping, laundry, and other household tasks.
- Delivered companionship and emotional support, fostering engagement in conversations and activities to enhance clients' well-being.
- Provided comfort-focused care during end-of-life transitions.
- Administered post-mortem care with respect and dignity, following established protocols. respectfully and according to established procedures.
Medical Assistant
Richard A Mclean MD
Plantation, FL
09.2022 - 10.2024
- Obtained and documented vital signs to ensure accurate patient assessments.
- Administered medications under the direction of healthcare professionals.
- Performed EKGs accurately and efficiently.
- Collected patient specimens and performed routine laboratory testing.
- Assisted physicians and nurses with patient examinations and procedures to enhance care delivery.
- Welcomed patients and supported front-office operations, including check-in, check-out, and telephone communication.
- Verified insurance coverage and eligibility for medical services.
- Coordinated specialist referrals to streamline patient access to necessary services.
- Collaborated with pharmacy staff to facilitate timely prescription refills.
- Assisted with training new Medical Assistants on office protocols and clinical procedures.
Customer Service Representative
Global Response
Margate, FL
11.2019 - 04.2022
- Responded to customer inquiries and provided timely solutions.
- Provided friendly and professional service, contributing to a positive customer experience in a fast-paced environment.
- Managed customer accounts, resolving concerns to enhance satisfaction and loyalty.
- Collected and documented customer orders, ensuring accurate tracking and fulfillment.
Customer Service Representative/Team Lead
Alorica
Sunrise, FL
03.2016 - 10.2019
- Provided supervisor and escalation support for complex customer concerns, ensuring timely resolution.
- Reviewed customer calls, delivering coaching and feedback to enhance performance.
- Trained agents on new products, procedures, and system updates.
- Assisted customers with financial accounts, resolving issues and providing technical support.
- Processed documentation requests and maintained accurate customer information.
- Assisted with profile building and account management.
- Trained on 12 business systems to enhance operational efficiency.
- Supported project execution, scheduling, and floor productivity.
Education
Associate of Science - Pre-Diagnostic Medical Sonography (Undergraduate)
Broward College
Davie, FL09-2026
Trade school - Patient Care Assistant Program
Atlantic Technical Center
Coconut Creek, FL12-2024
Trade school - Medical Assisting
Florida Career College
Lauderdale Lakes, FL09-2022
High school or equivalent -
Seagull High School
Fort Lauderdale, FLTimeline
PCA/Caregiver
Private Caregiving Services
01.2025 - 06.2026
Medical Assistant
Richard A Mclean MD
09.2022 - 10.2024
Customer Service Representative
Global Response
11.2019 - 04.2022
Customer Service Representative/Team Lead
Alorica
03.2016 - 10.2019
Associate of Science - Pre-Diagnostic Medical Sonography (Undergraduate)
Broward College
Trade school - Patient Care Assistant Program
Atlantic Technical Center
Trade school - Medical Assisting
Florida Career College
High school or equivalent -
Seagull High School