Summary
Overview
Work History
Education
Skills
Timeline

Kiera TaylorMcdonald

Cincinnati,OH

Summary

Dynamic customer service professional with a proven track record at PLS Financial Services, excelling in conflict resolution and call escalation. Adept at fostering customer loyalty through empathetic complaint resolution, I leverage product knowledge to enhance service quality and drive repeat business. Skilled in managing high-pressure situations while maintaining professionalism.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

PLS Financial Services
08.2023 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Welder/inspector

Pacific Auto Center
09.2018 - 11.2022

Picker/packer Car Parts

Takumi Stamping
03.2021 - 07.2022

Education

High School Diploma - Basic Education

Aiken High School, Cincinnati, OH
05.2010

Skills

  • Customer service
  • Conflict resolution
  • Call escalation
  • Product knowledge

Timeline

Customer Service Representative - PLS Financial Services
08.2023 - Current
Picker/packer Car Parts - Takumi Stamping
03.2021 - 07.2022
Welder/inspector - Pacific Auto Center
09.2018 - 11.2022
Aiken High School - High School Diploma, Basic Education

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Kiera TaylorMcdonald