Kieran Coccaro
Hackensack
Summary
Dynamic dispatcher and volunteer Firefighter with proven crisis management skills. Recognized for exceptional emergency communication and incident management, successfully deescalating high-stress situations. Expertise in utilizing advanced technology for effective resource coordination, ensuring public safety during critical incidents. Committed to maintaining professionalism and attention to detail in all interactions.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Police Dispatcher, Part Time
River Edge Police Department
River Edge
04.2024 - Current
- Answers emergency and non-emergency calls only for the town of River Edge
- Only dispatches for police and emergency medical services.
- Commendation Letter, January 29th, 2025, by Lt. Zematies, Patrol Division Commander. Maintaining professionalism, composure, and confidentially while explaining Police Department procedures over a police response to a residence of an individual that has frequent police contact. This was a telephonic conversation where the individual was irate and made threatening remarks. Dispatcher Coccaro was able to deescalate the situation while ending the call without further incident.
- Commendation Letter, February 25, 2025, by Sgt. Abate, Patrol Shift Tour Commander. Acknowledgement for outstanding effort for the apprehension of two counterfeiting suspects. By having strong knowledge of Automated License Plate Readers system and strong communications skills by relaying information to surrounding towns of suspect information. Dispatcher Coccaro and a River Edge Police Detective were able to pinpoint the suspects’ approximate location. Within several minutes, a neighboring town engaged in a foot pursuit with one of the suspects matching the description of the initial incident in River Edge, with a result of both suspects in custody. Dispatcher Coccaro is here commended for high professional efforts if not for his technological expertise, both suspects would’ve continued fleeing from apprehension.
911 Communications, Part Time
Paramus Police Department
Paramus
04.2021 - Current
- Paramus Police Communications Division is a contracted 9-1-1 answering call center that has several contracts with surrounding towns where 9-1-1 calls are directed to the Paramus Police Public Safety Answering Point. Dispatchers screen emergency calls to obtain information and send it to the appropriate jurisdiction and or dispatch resources
- Certified in 9-1-1 Basic Communications | National Emergency Communications Institute
- Certified in 9-1-1 Emergency Medical Dispatcher | Office of Emergency Telecommunications Services of New Jersey
- Active Attack Emergency Communications | Texas A&M Engineering Extension Service
- Operational in multitasking and working in high stress environments.
- Knowledge of National Crime Information Center, Criminal Justice Courts System of New Jersey, and Criminal Justice Information Services
- Dispatch Police, Fire, and Emergency Medical Services
- Knowledge of various state and federal law enforcement, strong computer skills with lifesaving computer software such as, Emergency Medical Dispatcher guide cards, which are used for callers that are experiencing medical emergencies and giving pre-arrival instructions before first responders arrive on scene. Computer Aided Dispatch, which is utilized for documenting 9-1-1 calls by gaining caller information, location, and specific emergencies.
- Unit citation, December 8, 2021, by Chief Ehrenberg, Department Police Chief. From the Chief and Deputy Chief of the Paramus Police Department for dedicated service and professionalism during Hurricane Ida, September 2021. Prioritizing over 600 calls for service, including 15 water rescues.
Education
B.A. - Criminal Justice
Stockton University
Galloway, New Jersey05.2023
High School Diploma -
Paramus High School
Paramus06-2019
Skills
- Emergency communication
- Crisis management
- Public safety protocols
- Call prioritization
- Attention to detail
- Fire protection
- Effective communication
- Adapts to technology
- Emergency services coordination
- Incident management
Volunteer Experience
- Volunteer Fire Department, Paramus, New Jersey, 2018-09, Present Day
- Responds to emergency incidents 24/7
- Strong knowledge of Incident Command System
- Fire 1 and Fire 2 New Jersey State Certified through Bergen County, NJ Fire Academy
- Special Operations Lieutenant (January 2025- Current Day)
Certification
- Significant Certifications- ICS-100, ICS-200, ICS-300, ICS-400, ICS-700, Hazardous Materials Incident Analysis, Vehicle Extrication, Swift Water Awareness
- CPR, AED Certified
Community Service
- Boy Scouts of America, 2011-09, 2017-06, I began scouting in 1st grade at 6 years old and went through the ranks until I accomplished the rank of Eagle Scout in October of 2017. Then I aged out of scouting at age 18. Learned my survival skills and life lessons. My Eagle Scout project was conducted at Our Lady Visitation in Paramus, NJ. My project focused on enhancing the landscape on the entrance of the property.,
- M.E.R.K.- Mobile Emergency Response Kitchen. It was created by an Assistant Scoutmaster in my troop. When tragedy hits, the mobile kitchen and storage facility will travel when needed. For example, my troop set up a food drive for Hurricane Florence. Once all items were collected/donated, the items were driven to the people in the affected areas in Florida. The M.E.R.K. also responds to mass tragedy innocents like large fires, crews from the M.E.R.K. aid fire and police personnel with food and beverages to keep them energized.
Counter-Terrorism and Analytic Courses
- Homegrown Violent Extremists | NJ Department of Homeland Security & Preparedness (February 2025)
- Mobilization to Violent Extremism |State and Local Anit-Terrorism Training Program (February 2025)
- Weapons of Mass Destruction Awareness | International Association of Firefighters (August 2022)
- Emergency Response to Terrorism: Operations | International Association of Firefighters (August 2022)
- Prevent and Respond: Officer Training to Effectively Counter Terrorism | State and Local Anti-Terrorism Training Program (February 2025)
- Analytical Tradecraft for Law Enforcement Agents | National White Collar Crime Center (February 2025)
- Introduction to Intelligence and Criminal Intelligence in NJ | NJ Department of Homeland Security & Preparedness (March 2025)
- Critical Decision Making for Complex Coordinated Terrorist Attacks | U.S. Department of Homeland Security Performance Level | Louisiana State University Academy of Counterterrorism. (March 2025)
- Critical Infrastructure Security and Resilience Awareness | Texas A&M Engineering Extension Service | National Response and Recovery Training | Federal Emergency Management Agency. (March 2025)
- Surface Transportation Emergency Preparedness and Security | Mass Transit & Passenger Rail | Security and Emergency Response Training Center | Federal Emergency Management Agency Performance Level. (April 2025)
Timeline
Police Dispatcher, Part Time
River Edge Police Department
04.2024 - Current
911 Communications, Part Time
Paramus Police Department
04.2021 - Current
B.A. - Criminal Justice
Stockton University
High School Diploma -
Paramus High School
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