Matthew Panchi
River Edge ,NJ
Summary
Attentive Police Dispatcher bringing 1 1/2 years of experience prioritizing emergency calls to dispatch appropriate services. Calm, compassionate and kind professional with in-depth knowledge of multi-line telephone systems and basic office equipment. Skillful in handling high-tension, emergency situations while accurately relaying information to public safety personnel. Successful at keeping callers calm and gathering required information to support police and other first responder actions. Reads maps, understands tracking information and provides timely updates to field personnel. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Police Communications Dispatcher
River Edge Police Department
05.2022 - Current
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
Golf Course Attendant
White Beeches Golf And Country Club
04.2014 - 08.2021
- Kept golf course equipment stored properly and reported maintenance needs.
- Greeted golf course guests and shared information on course conditions, rules and gameplay.
- Checked driving range and grounds daily to identify and manage maintenance needs.
- Trained in different roles at golf course to help team deliver first-rate support to guests.
Construction Laborer
S.A. Services
04.2020 - Current
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
- Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
Restaurant Busser
Gerrys Place
06.2016 - 11.2017
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Assisted with moving tables, chairs and other restaurant service equipment within dining rooms.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
Education
Bachelor of Arts - Law And Justice
Rowan University
Glassboro, NJ05.2022
High School Diploma -
River Dell Regional High School
Oradell, NJ06.2018
Fire Fighter 1 Certifications -
Bergen County Public Safety Complex
Mahwah10.2021
Skills
- Medical Assistance
- Traffic Stops
- Administrative Support
- Police Department Procedures
- Active Listening
- Computer-Aided Design (CAD)
- National Crime Information Center (NCIC)
- Law Enforcement Information Databases
- Prioritizing Effectively
- Time Management
- Information Mapping
- Alarm System Monitoring
Certification
Fire Fighter 1
HAZMAT Awareness
HAZMAT Operations
Timeline
Police Communications Dispatcher
River Edge Police Department
05.2022 - Current
Construction Laborer
S.A. Services
04.2020 - Current
Restaurant Busser
Gerrys Place
06.2016 - 11.2017
Golf Course Attendant
White Beeches Golf And Country Club
04.2014 - 08.2021
Bachelor of Arts - Law And Justice
Rowan University
High School Diploma -
River Dell Regional High School
Fire Fighter 1 Certifications -
Bergen County Public Safety Complex
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