Kieran Gochenour
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
6
6
years of professional experience
Work History
Sales Associate
Urban Outfitters
3000 E 1st Ave, Denver 80206
05.2021 - Current
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Cashier
Old Navy
10460 Town Center Dr, Westminster 80021
07.2020 - 05.2021
- Worked closely with shift manager to solve problems and handle customer concerns.
- Used newly updated floorsets to create interesting displays for the kids section.
- Performed cash, card and check transactions to complete customer purchases.
- Learned duties for various positions and provided backup at key times.
- Encouraged customers to join rewards system and credit card system to achieve best possible deals.
Associate Trainer
Panera Bread
6770 S Cornerstar Way, Aurora 80016
04.2018 - 03.2020
- Provided coaching and mentoring to new employees.
- Delivered instructional presentations on equipment use, focusing on efficiency and safety.
- Tracked attendance and evaluated progress for assigned trainees.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels, specialty breads and other baked goods.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
Barista
Starbucks
15795 E Arapahoe Rd, Centennial 80016
09.2019 - 01.2020
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Cashier
J.C. Penney, Meadows Center
8417 Park Meadows Center Dr, Lone Tree 80124
05.2019 - 10.2019
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Addressed customer needs and made product recommendations to increase sales.
- Greeted customers entering store and responded promptly to customer needs.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Helped customers complete purchases, locate items, and join reward/credit card programs.
Grocery Team Member
Target
15700 E Briarwood Cir, 80016
06.2017 - 11.2017
- Kept cases and shelves clean and well-stocked by front-facing, checking codes, rotating and removing out-of-date products to achieve fresh and appealing display.
- Pleasantly greeted customers and provided prompt and courteous service.
- Retrieved items for customers and verified prices.
- Assisted customers with purchases by providing knowledgeable recommendations and suggestions, educating customers on standard preparation and food pairing.
Education
Associate of Arts - Art History, Criticism, And Conservation
Metropolitan State University of Denver
Denver, CO05.2024
High School Diploma -
Grandview High School
Aurora, CO05.2019
Skills
- Credit and Cash Transactions
- Teamwork and Collaboration
- Time Management
- POS System Operations
- Safe Food Handling Practices
- Retail Loss Prevention
- Customer Service
- Inventory and Display Management
- Leading Employees
- Menu Memorization
Timeline
Sales Associate
Urban Outfitters
05.2021 - Current
Cashier
Old Navy
07.2020 - 05.2021
Barista
Starbucks
09.2019 - 01.2020
Cashier
J.C. Penney, Meadows Center
05.2019 - 10.2019
Associate Trainer
Panera Bread
04.2018 - 03.2020
Grocery Team Member
Target
06.2017 - 11.2017
Associate of Arts - Art History, Criticism, And Conservation
Metropolitan State University of Denver
High School Diploma -
Grandview High School