Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kieran Gochenour

Summary

Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.

Overview

6
6
years of professional experience

Work History

Sales Associate

Urban Outfitters
05.2021 - Current
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Generated new sales leads to achieve and exceed monthly sales goals.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.

Cashier

Old Navy
07.2020 - 05.2021
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Used newly updated floorsets to create interesting displays for the kids section.
  • Performed cash, card and check transactions to complete customer purchases.
  • Learned duties for various positions and provided backup at key times.
  • Encouraged customers to join rewards system and credit card system to achieve best possible deals.

Associate Trainer

Panera Bread
04.2018 - 03.2020
  • Provided coaching and mentoring to new employees.
  • Delivered instructional presentations on equipment use, focusing on efficiency and safety.
  • Tracked attendance and evaluated progress for assigned trainees.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels, specialty breads and other baked goods.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.

Barista

Starbucks
09.2019 - 01.2020
  • Controlled line and crowd with quick, efficient service.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.

Cashier

J.C. Penney, Meadows Center
05.2019 - 10.2019
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Addressed customer needs and made product recommendations to increase sales.
  • Greeted customers entering store and responded promptly to customer needs.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Helped customers complete purchases, locate items, and join reward/credit card programs.

Grocery Team Member

Target
06.2017 - 11.2017
  • Kept cases and shelves clean and well-stocked by front-facing, checking codes, rotating and removing out-of-date products to achieve fresh and appealing display.
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Retrieved items for customers and verified prices.
  • Assisted customers with purchases by providing knowledgeable recommendations and suggestions, educating customers on standard preparation and food pairing.

Education

Associate of Arts - Art History, Criticism, And Conservation

Metropolitan State University of Denver
Denver, CO
05.2024

High School Diploma -

Grandview High School
Aurora, CO
05.2019

Skills

  • Credit and Cash Transactions
  • Teamwork and Collaboration
  • Time Management
  • POS System Operations
  • Safe Food Handling Practices
  • Retail Loss Prevention
  • Customer Service
  • Inventory and Display Management
  • Leading Employees
  • Menu Memorization

Timeline

Sales Associate

Urban Outfitters
05.2021 - Current

Cashier

Old Navy
07.2020 - 05.2021

Barista

Starbucks
09.2019 - 01.2020

Cashier

J.C. Penney, Meadows Center
05.2019 - 10.2019

Associate Trainer

Panera Bread
04.2018 - 03.2020

Grocery Team Member

Target
06.2017 - 11.2017

Associate of Arts - Art History, Criticism, And Conservation

Metropolitan State University of Denver

High School Diploma -

Grandview High School

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Kieran Gochenour