Kieran Haynes
Glen Allen,VA
Summary
Dedicated Community Manager with 20 years of management experience. Demonstrated record of accomplishment in boosting occupancy and bringing in long-term tenants. Goal-oriented producer desiring to capitalize on dynamic experience and take on a new Senior Management position. Hardworking and resourceful with friendly and professional demeanor.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Community Director
FPI Management Inc
Richmond, VA
11.2013 - Current
- Oversee and enhanced performance of 7 maintenance and leasing personnel and took appropriate actions to promote optimal efficiency and obtain necessary results.
- Maintain compliance with local, state, and federal regulations pertaining to industry, employment, and resident/tenant relations.
- Annual re-examinations completed as prescribed within LITHC guidelines, conduct monthly audits of resident files in order to maintain properties 100% compliance.
- Enforce and execute collection policy and procedures to minimize tenant account receivables increasing bad debt recovery by 3%
- Formulate and manage operational and capital budget for communities, track and report on financial performance and implement strategies for enhancing value of assets
- Follow up on delinquent tenants and coordinated collection procedures, as well as rent relief assistance which lowered delinquency by 5%.
- Monitor facilities maintenance and repairs to improve resident quality of life.
- Monitor progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
- Maintain knowledge on lease and renewal rates to advocate for appropriate changes.
- Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
Property Manager
The Shelter Group
Laurel, MD
02.2012 - 10.2013
- Responsible for daily management operations of 2 Senior Housing Communities and supervised a team of 7 employees
- Develop, implement and monitor operating budgets and expenses to maximize cash flow while also protecting assets
- Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Developed and implemented unique and engaging activities for residents. Including monthly food banks, movie and game nights.
- Maintained documentation, wrote reports and tracked expenses using Yardi.
- Inspected buildings, vacant units and common areas regularly to identify repairs needing immediate attention.
Community Manager
CAPREIT, Inc
Lawrenceville, NJ
11.2006 - 02.2012
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs. Managing over 50 customer calls per day.
- Maintain lease expiration logs to ensure timely processing of annual renewals and conduct monthly audit of resident files to ensure compliance
- Qualify applicants, process initial certifications and annual re-examinations in accordance with Tax Credit and NJHMFA regulations,
- Processing of payroll, approve invoices weekly and monitor accounts payable
- Conduct quarterly unit inspections as well as property inspections
- Assisted in increasing occupancy by 30%, file audits and site organization of sister property in Ohio
- Review of monthly financial statements and preparation of variance reports
- Collected rental payments from residents and kept meticulous records of delinquent accounts.
- Increased office organization by creating filing systems and managing confidential information carefully.
- Maintained 100% occupancy leading to 2 year waiting list.
Education
Some College (No Degree) - Business Management
Middlesex County College
Edison, NJSkills
- Decision Making
- Financial Reporting
- Budget Preparation
- Clear Communication
- Violation Resolution
- Capital Projects Management
- Cloud-Based File Management
- Grounds and Facility Inspection
- Personnel Management
- Microsoft Office
- Payment management
- Creative and Adaptable
Certification
Certified Fair Housing Professional
Housing Credit Compliance Professional (HCCP)
Specialist in Housing Credit Management (SHCM)
Tax Credit Specialist (TCS)
Certified Apartment Manager (CAM)
Successful completion of various Leasing, Tax Credit, Property Management
and Sales Training seminars.
Timeline
Community Director
FPI Management Inc
11.2013 - Current
Property Manager
The Shelter Group
02.2012 - 10.2013
Community Manager
CAPREIT, Inc
11.2006 - 02.2012
Some College (No Degree) - Business Management
Middlesex County College