Keondra R. Taylor

• Assisted in managing daily operations to maintain smooth workflow. Supported team members in achieving community standards. Contributed to a reliable leadership environment.
• Oversaw comprehensive management of daily operations for apartment communities.
• Directed oversight and facilitated effective communication with all onsite staff members.
• Directed and oversaw leasing operations, including collections, move-ins, move-outs, and tenant relations.
• Oversaw and monitored all maintenance activities, ensuring timely updates on work order status and preventative maintenance tasks.
• Executed timely preparation of all required reports and documentation to ensure compliance with HUD and management standards.
• Administered accurate property and tenant records within property management software.
• Directed preparation and oversight of management and occupancy reviews and nspire inspections.
• Facilitated timely communication with residents and applicants regarding tenancy-related issues.
• Executed enforcement of lease terms, ensuring compliance with established rules and regulations.
• Executed necessary eviction processes, ensuring compliance with legal standards.
• Facilitated effective and timely communication with owners and senior management to ensure alignment on strategic initiatives.
• Executed various management tasks to ensure optimal property operations.

Directed comprehensive operations of multi-family affordable housing communities, ensuring adherence to HUD, LIHTC, HOME, and Rural Development regulations.
• Conduct initial certifications and annual recertifications, including income calculations, asset verification, and third-party verifications
• Analyze paystubs, employment, and benefit documentation to ensure accurate household income determination
• Maintain audit-ready tenant files and ensure all documentation meets federal and state requirements

•Conducting on-site/remote audits such as due diligence or MOR, Investor Reviews, Compliance Reviews and NSPIRE audits
• Perform internal file audits and prepare for state and federal compliance reviews
• Manage lease-ups by qualifying applicants, verifying eligibility, and assigning units based on program guidelines

•Review and approve MI, AR, IR files in accordance with LIHTC, HUD, HOME, Bond, and layered-program requirements.
• Handle tenant communications through in-person, phone, and virtual platforms
• Prepare and manage budgets, financial reports, accounts payable/receivable, and bank reconciliations

•Provide coaching to site teams on recurring file issues and documentation standards.

•Escalate high-risk files, unclear scenarios, or recurring failures to the sites Compliance Manager with a recommended path forward.

•Participate in cross-training and share best practices with peers.
• Lead and train staff, ensuring consistency in compliance procedures and operational standards
• Increase occupancy rates and reduce delinquency through strategic planning and tenant retention efforts
• Coordinate maintenance operations, inspections, and vendor relationships
• Handle legal processes including lease violations, notices, and evictions

•Conducting onsite and remote file audits, processing and reviewing HUD and LIHTC certifications, ensuring regulatory compliance and documentation accuracy, completing EIV reviews and voucher transmittals, providing consulting support to property teams, and assisting with HOTMA implementation and compliance updates.

•Work independently – Maintaining a high number and quality file reviews (are able to receive a project assignment of 35-50 files in a day)

•Meet date lines (including chat, emails and phone calls to clients)

•High standard of business judgement and professionalism

• Maintained accurate, organized resident files and ensured ongoing compliance with company policies and housing regulations.
• Prepared and delivered legal notices, attended eviction hearings and managed lease-violation processes to protect property assets.
• Coordinated move-ins, move-outs and make-ready activities; supervised maintenance scheduling and cost-control efforts to preserve unit condition and budget.
• Evaluated, approved and monitored vendor contracts; managed daily maintenance assignments and emergency response to resident issues.
• Handled rent and security deposit collections, assisted with annual budget preparation and executed property advertising to minimize vacancy periods.
• Provided professional front-office customer service and conducted annual staff meetings and performance reviews.

• Monitored facilities and access points, including CCTV surveillance, to deter crime and ensure a safe environment for residents, staff and visitors.
• Prepared and submitted daily incident reports; notified authorities and followed emergency procedures per post orders.
• Conducted regular inspections of buildings and equipment, authorized verified contractors, and enforced company policies and legal requirements.
• Performed monthly fire drills and safety checks, provided a welcoming on‑site presence, and effectively prevented thefts and unauthorized access.