Kieran Pike
Summary
Service-oriented professional with over four years of experience in hospitality, restaurant operations, and shift management. Skilled in delivering exceptional customer service, while thriving in fast-paced, positive environments. Demonstrates strong adaptability, teamwork, and efficiency while managing guest relations and creating memorable guest experiences. Currently completing nursing school prerequisite and general education coursework online through Geneva College in preparation for a career in nursing.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Bartender/Server
375º Social Kitchen
San Antonio, TX
12.2025 - Current
- Greeted guests at entrance to ensure a welcoming environment
- Engaged with guests to foster a welcoming atmosphere and enhance their experience
- Made friendly conversation with customers to provide enjoyable bar experience.
- Provided excellent customer service in a fast-paced restaurant environment.
- Worked as part of a team, assisting coworkers when necessary to maintain a smooth workflow
- Took food and drink orders in a timely fashion
- Delivered food and drink orders promptly
- Checked-in on tables to confirm guest satisfaction and address needs promptly
- Collaborated with kitchen staff to ensure timely service of food and drinks.
- Assisted in training new bartenders on drink preparation and service standards.
- Trained new servers on menu items and service techniques.
- Handled cash and processed CC payment transactions accurately
- Performed both opening and closing server/bartender duties.
- Maintained cleanliness and organization of the bar area throughout shifts.
- Prepared classic cocktails, signature cocktails from bar recipes, and served wine and bottled beer.
- Resolved customer complaints professionally, ensuring guest retention and satisfaction
Server
Buffalo Wild Wings
Erie, PA
08.2024 - 09.2025
- Delivered exceptional service in a fast-paced, high-volume sports bar
- Worked as part of a team by assisting coworkers during peak hours to maintain a smooth workflow
- Greeted guests in a friendly and welcoming manner
- Recommended menu items upon request and upsold products to enhance guest experience
- Provided excellent customer service, engaging in friendly conversation, and making the guest feel welcome and cared for
- Monitored guest satisfaction throughout dining experience and addressed needs promptly
- Took food and drink orders in a timely manner and entered orders into the POS system accurately
- Delivered food and drinks promptly
- Collaborated with kitchen and front-of-house staff to ensure seamless service
- Handled cash and processed CC payments
- Pre-bussed and cleaned tables to enhance dining experience by maintaining cleanliness
- Completed sidework tasks (such as rolling silverware, maintaining a clean section, and restocking supplies)
- Completed opening and closing server duties
Cashier/Cook/Customer Service/Management
Little Caesars Pizza
Waterford, PA
01.2019 - 09.2025
- Worked in multiple Little Caesars locations (Titusville, Franklin, and Waterford, PA) since I was 13 for our family business.
- Worked as a shift manager full-time for 2 years in the Waterford location.
- Managed a wide range of operational responsibilities, including food preparation, handling cash and CC payments, cleaning, customer service, and shift operations.
Ski & Snowboard Rental Technician
Peek n Peak Ski Resort
Clymer, NY
12.2022 - 02.2024
- Adjusted ski/snowboard equipment to fit customers and provided beginning instructions
- Maintained and performed minor repairs to rental equipment to maximize performance and safety on the slopes
- Assisted customers in selecting suitable gear for skiing and snowboarding activities according to their skill level
- Conducted inventory checks to guarantee adequate stock of rental equipment and supplies
Server/Cook
Fat Monn's Grub
Corry, PA
09.2022 - 12.2022
- Started as a cook at Fat Monn's Grub, preparing delicious American comfort/bar food
- Transitioned to a server role after mastering menu, providing friendly and attentive customer service
- Greeted guests in a kind, welcoming manner
- Took food and drink orders and entered them into the ALOHA POS system accurately
- Delivered food and drinks in a timely manner
- Ensured guest satisfaction throughout the dining experience
- Handled cash and CC payments
- Took and packaged To-Go orders
- Served here for three months before ownership changed, and I began my seasonal job.
Education
High School Diploma -
Corry Area High School
Corry, PA06-2024
Nursing Prerequisite and General Education Coursework (In Progress) -
Geneva College (via Portage Learning)
Beaver Falls, PA07-2026
Skills
Customer Service & Hospitality
- Guest Relations
- Customer Service
- Upselling
- Hospitality
- Cash and Credit Card Handling
- Conflict Resolution
Restaurant Operations
- POS Systems
- Food Preparation
- Food Safety
- Bartending
- Catering
- Serving (Table Service)
- Cashiering
Healthcare
- Basic Life Support (BLS) certification
- Human Anatomy and Physiology knowledge
- CPR
Leadership
- Shift Management
- Inventory Management
- Team Leadership
- Teamwork
- Staff Training
- Time Management
- Organization
- Multitasking
- Attention to detail
Technical
- Computer Skills
- Microsoft Office
- Google Workspace
- Phone Etiquette
Languages
- English (Fluent)
- Spanish (Intermediate)
Certification
- Texas Driver's License
- TABC Certification
- Food Handler Certification
- Basic Life Support (BLS) Certification
Languages
- English, Fluent
- Spanish, Intermediate
Additional Information
- Authorized to work in the US
- Took 6 years of Spanish in middle/high school and am continuing to progress towards becoming fluent
Timeline
Bartender/Server
375º Social Kitchen
12.2025 - Current
Server
Buffalo Wild Wings
08.2024 - 09.2025
Ski & Snowboard Rental Technician
Peek n Peak Ski Resort
12.2022 - 02.2024
Server/Cook
Fat Monn's Grub
09.2022 - 12.2022
Cashier/Cook/Customer Service/Management
Little Caesars Pizza
01.2019 - 09.2025
High School Diploma -
Corry Area High School
Nursing Prerequisite and General Education Coursework (In Progress) -
Geneva College (via Portage Learning)