Kieran Ridgway
Student
Salem,VA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in gaming. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of post-secondary education
6
6
years of professional experience
Work History
Customer Service/Warehouse Staff Member
The Shelburn Company
Taneytown, MD
04.2018 - 01.2021
- Provided primary customer support to internal and external customers.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Provided information regarding charge accounts and loyalty programs.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Front Register/General
Hickory Falls FEC
Hanover, PA
04.2016 - 08.2019
- Communicated with other workers using signals, radios or telephones to start and stop flows of materials or substances.
- Trained new workers on safety procedures and protocols and enforced implementation throughout workdays to prevent injuries or downtime incidents.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
- Handled day-to-day running a cash register, ensuring high levels of productivity and progression.
Education
High School Diploma -
New Oxford Highschool
New Oxford, PA 08.2016 - 05.2018
Bachelor of Arts - Marketing
Roanoke College
Salem, VA 08.2018 - Current
Skills
Communication
Streaming
I often enjoy entertaining people through live streaming video games. In my library I have a wide range of video games from FPS to RPG roleplay. Often I am energetic and like to make people laugh. All of this can be done through streaming and interacting with new gamers every day.
Timeline
Bachelor of Arts - Marketing
Roanoke College
08.2018 - Current
Customer Service/Warehouse Staff Member
The Shelburn Company
04.2018 - 01.2021
High School Diploma -
New Oxford Highschool
08.2016 - 05.2018
Front Register/General
Hickory Falls FEC
04.2016 - 08.2019
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