Kiera Somsak
Charlotte,NC
Summary
Dynamic and results-oriented professional with extensive experience in the hospitality industry, notably at Ballantyne Country Club. Excelled in bartending, customer service, and leadership, significantly enhancing guest satisfaction and loyalty. Proficient in POS systems and Microsoft Office, demonstrating a blend of technical and interpersonal skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Banquet Bartender
Ballantyne Country Club
Ballantyne, NC
12.2023 - Current
- Set up banquet bars, stocked all supplies and put together table arrangements for each event.
- Provided positive and knowledgeable responses to guest questions and desires.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Assisted in setting up the banquet hall prior to events; arranged tables and chairs, set up buffet stations and decorated according to event specifications.
Bartender/Server
Red Rocks Café
Charlotte, USA
09.2021 - 05.2023
- Studied industry trends to inform planning of bar menu and development of new drink recipes.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Processed payments accurately and efficiently with POS system.
- Greeted frequent visitors by name and explained new promotions.
Waitress/Bartender
Ilios Noche
Charlotte, USA
12.2019 - 10.2021
- Trained new employees to perform duties.
- Developed positive relationships with regular customers through friendly conversation.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
Education
High school diploma -
Cuthbertson High School
06-2017
Some College (No Degree) - General Studies
Central Piedmont Community College
Charlotte, NCSkills
- Restaurant Service: Bartending, Food Server and Banquet experienced
- Customer Service: Retail sales, Leadership oriented, and Upselling
- Computer experienced: Word, Excel, Powerpoint
- Sales, POS, Merchandising, and Cash handling
Key Strengths
- Interpersonal Skills
- Self-Motivated
- Multicultural Sensitivity/Awareness
- Positive Attitude
- Willingness to Learn
Certification
Food Handler Certification
Volunteer
Good Shephard Methodist Church - Vacation Bible School 2012 to 2015
Timeline
Banquet Bartender
Ballantyne Country Club
12.2023 - Current
Bartender/Server
Red Rocks Café
09.2021 - 05.2023
Waitress/Bartender
Ilios Noche
12.2019 - 10.2021
High school diploma -
Cuthbertson High School
Some College (No Degree) - General Studies
Central Piedmont Community College
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