Kiernan Servis

Lead Pharmacy Technician

CVS Healthcare

01.2023 - Current

Supervised daily pharmacy operations ensuring compliance with safety and regulatory standards.
Mentored junior technicians on medication dispensing procedures and customer service best practices.
Streamlined inventory management processes to enhance efficiency and reduce waste.
Collaborated with pharmacists to optimize medication therapy management for patients.
Trained staff on new pharmacy software systems to improve workflow accuracy and productivity.
Conducted regular audits of prescription records to ensure adherence to legal requirements.
Resolved patient inquiries and concerns effectively, enhancing overall customer satisfaction.
Implemented process improvements that reduced prescription turnaround time significantly.
Helped maintain a clean and organized workspace for optimal efficiency during high-volume periods.
Answered incoming phone calls and addressed questions from customers and healthcare providers.
Promoted teamwork among pharmacy staff, fostering a collaborative environment for improved productivity.
Resolved non-routine issues like third-party billing, computer system, and customer service issues.
Stocked, labeled, and inventoried medication to keep accurate records.
Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Maintained compliance with all federal and state regulations related to pharmaceutical operations, ensuring accurate record-keeping and documentation practices.
Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
Maintained proper drug storage procedures, registries, and records for controlled drugs.
Developed strong relationships with healthcare providers, facilitating efficient communication regarding prescription clarifications and adjustments.