Kiernan Steen
Atlanta,GA
Summary
Goal-focused professional with a strong background and experience in the tech industry. Prepared to excel in a progressive role. Adept at organizing and managing externally and internally, coaching and mentoring, and developing strategic partnerships. Passionate about supporting innovative social campaigns and driving client results. Offering competencies in digital/social strategy, community engagement, budget administration, and business development. Solid collaborative and interpersonal skills for dynamic environments.
Overview
9
9
years of professional experience
Work History
Account Manager /Marketing Campaign Manager
Bytedance/ TikTok
03.2023 - Current
- Provided training and guidance to new Account Managers.
- Negotiated contracts with clients to maximize profitability.
- Managed multiple accounts simultaneously while meeting deadlines.
- Collaborated with marketing team to develop promotional materials for clients.
- Collaborated with marketing teams to develop targeted campaigns for account acquisition and growth.
- Developed and implemented marketing campaigns to increase brand awareness and customer engagement.
- Conducted market research to identify target audiences and craft appropriate messaging.
- Created comprehensive reports on account performance and presented them to senior management.
Client Account Manager
Twitter
Atlanta , GA
01.2021 - Current
- Collaborating with Fortune 500 advertisers to understand their objectives, recommending best practices, and developing effective campaigns
- Educate and consult to demonstrate how to use Twitter's advertising products, best practices, how to develop effective campaigns
- Executing, optimizing, and analyzing advertising programs using internal tools and dashboards
- Resolving campaign issues in a timely and productive manner, and identifying and implementing process improvements
- Managing contracts and renewals, and assisting our Sales Finance organization with payables and collections
- Providing feedback to our product and tools teams to help us scale our advertising platform
IT Support
TekSystem-Inspire Brands
Atlanta , GA
10.2018 - 07.2020
- Met SLA requirements and provided user hardware support
- Led project management and provided software support
- Provided end user hardware support, system upgrades, and POS network support
- Simplified and explained technical information
- Resolved service desk issues including troubleshooting hardware and software issues
- Provided exceptional customer service
IT Analyst
Metasys Technologies Inc.-The Coca Cola Company
Atlanta , GA
01.2018 - 09.2018
- Led requirements analyst, validation and verification, ensuring that requirement statements are complete, consistent, concise
- Elicited requirements using interviews, document analysis, survey, site analysis, competitive product analysis, task and workflow -analysis, and/or requirements workshop
- Communicated with business units that rely on information to define organizational process
- Prepared and report effectively, all analytical information to upper management
Business Sales Consultant
AT&T Mobility
Atlanta , GA
04.2016 - 06.2018
- Constantly exceeded annual sales goal of $100K+.
- Provided excellent customer service and product expertise in order to successfully sell products offered by the company.
- Stayed up-to-date on the latest data/entertainment technology and devices
- Completed customer contracts and warranties, pull products, and file completed orders
- Responded to customer queries and provided product knowledge through effective demonstrations
Education
Florida Agricultural & Mechanical University
Skills
- Self Service Ads
- Coaching & Mentoring
- Project Management
- Sales & Marketing
- Program Development
- Team Leadership
- Resource Allocation
- Revenue Generation
- Employee Mentoring
- Performance Tracking
- Program Management
- Strategic Planning
- Team Building
- Logistics Operations
- Brand Awareness
- Social Media
Accomplishments
- 2021, 45% YOY Growth for Retail SSA business, 130% Quota Attainment
- 2022, YTD Pacing 125% QTD
References
References available upon request.
Timeline
Account Manager /Marketing Campaign Manager
Bytedance/ TikTok
03.2023 - Current
Client Account Manager
Twitter
01.2021 - Current
IT Support
TekSystem-Inspire Brands
10.2018 - 07.2020
IT Analyst
Metasys Technologies Inc.-The Coca Cola Company
01.2018 - 09.2018
Business Sales Consultant
AT&T Mobility
04.2016 - 06.2018
Florida Agricultural & Mechanical University
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