Kierra A. Cole
Clermont
Summary
Motivated and reliable professional with several years of experience in customer service and healthcare support roles. Demonstrates strong communication, teamwork, and problem-solving skills while maintaining a positive and professional attitude. Committed to delivering excellent service and building meaningful relationships with clients and patients.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
Orlando Health
Clermont, FL
10.2025 - 03.2026
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
Call Center and Medical Records Specialist
Soni Family Practice
02.2025 - 02.2026
- Managed patient calls, appointment scheduling, and follow-ups.
- Maintained accurate and confidential patient medical records.
- Collaborated with providers and medical staff to ensure timely document processing.
- Demonstrated professionalism and HIPAA compliance in all patient interactions.
Part-time Customer Service Representative
Fat Chef Authentic Jamaican Cuisine
08.2020 - 02.2025
- Ensure food safety and sanitation guidelines are followed at all times.
- Assisted with menu planning and maintaining ingredient inventory.
- Provided excellent customer service and created a welcoming atmosphere.
- Worked collaboratively with the kitchen and front-of-house staff.
- Maintained a clean and organized workspace.
- Handled customer inquiries, special requests, and dietary restrictions.
Front Store Associate
CVS Pharmacy
11.2021 - 01.2023
- Provided differentiated customer service by anticipating customer needs, demonstrated compassion and care in all interactions, and actively identified and resolved potential service issues.
- Focused on the customer by giving a warm and friendly greeting, maintaining eye contact and offering help locating additional items, when needed.
- Accurately performed cashier duties - handling cash, checks and credit card transactions with precision while following company policies and procedures.
- Maintained the sales floor by restocking shelves, checking in vendors, updating pricing information and completing inventory management tasks as directed by store manager.
- Supported opening and closing store activities, when needed.
- Provided customer support to all departments, including photo and beauty, ensuring departments are fully stocked and operational while remaining current with all updated services and tools.
- Assisted pharmacy personnel when needed, including working regular shifts in the pharmacy as part of opportunities for growth and career development.
- Embraced and advocated for new CVS services and loyalty programs that support our purpose of helping people on their path to better health.
Dish washer and server
Papa's Diner
04.2020 - 01.2021
- Provide excellent customer service.
- Present menus and make suggestions.
- Take and serve orders, upsell.
- Organize tables, deliver checks, and collect payments.
- Maintain kitchen cleanliness through dish cleaning and utensil washing.
Education
No Degree - Health Sciences
Nova Southern University
Davie, FLBachelors - Health Sciences
University of the People
12.2025
Diploma - undefined
East Ridge High School
01.2023
Skills
- Teamwork
- Leadership
- Hands-on
- Time Management
- Effective Communication
- Critical Thinking
Certification
- Certified Nursing Assistant
- Certified Medical Administrative Assistant
- Basic Life Support
- CPR and First Aid
- Serve safe
Timeline
Certified Nursing Assistant
Orlando Health
10.2025 - 03.2026
Call Center and Medical Records Specialist
Soni Family Practice
02.2025 - 02.2026
Front Store Associate
CVS Pharmacy
11.2021 - 01.2023
Part-time Customer Service Representative
Fat Chef Authentic Jamaican Cuisine
08.2020 - 02.2025
Dish washer and server
Papa's Diner
04.2020 - 01.2021
Bachelors - Health Sciences
University of the People
Diploma - undefined
East Ridge High School
No Degree - Health Sciences
Nova Southern University