Kierra Edwards
Bridgeport,CT
Summary
Compassionate Community Health Worker and human services professional with experience supporting patients and families across healthcare and community systems. Skilled in care coordination, patient advocacy, and connecting individuals to healthcare, behavioral health, and social resources. Experienced managing caseloads, conducting client assessments, and collaborating with multidisciplinary teams to improve health outcomes. Familiar with healthcare documentation systems including Epic and Optima case management. Currently pursuing a Bachelor of Science in Business Administration to strengthen leadership and program management skills in healthcare and community services.
Overview
8
8
years of professional experience
Work History
Parent Coordinator / Parent Ambassador (Contract)
United Way – Office of Early Childhood (OEC)
Bridgeport, CT
09.2024 - Current
- Serve as primary liaison for more than 50 families with children ages 0–5, connecting them to early education, healthcare, and family support services.
- Coordinate community engagement events each quarter to strengthen family participation and awareness of available resources.
- Support families in accessing services that improve stability and reduce missed appointments or program dropouts.
- Collaborate with community partners, educators, and service providers to advocate for families’ needs.
- Maintain accurate data tracking and reporting to support program outcomes and compliance.
Contract Human Services Specialist
Various Community Health and Family Support Programs
Bridgeport, CT
01.2019 - 01.2024
- Provided care coordination and outreach support across several community health initiatives.
- Conducted client intakes, needs assessments, and service referrals for individuals experiencing healthcare, housing, or behavioral health barriers.
- Assisted clients with navigating healthcare systems and accessing local resources.
- Partnered with community organizations and healthcare providers to expand access to services.
- Maintained accurate documentation and supported reporting requirements for programs and grant funding.
Environmental Services Associate
Yale New Haven Health
New Haven, CT
11.2018 - 08.2020
- Maintained safe and sanitary patient environments while following hospital infection control protocols.
- Worked alongside clinical teams to ensure patient rooms and treatment areas met hospital safety standards.
- Supported patient care by maintaining cleanliness that helps prevent infection and supports recovery.
- Demonstrated reliability and attention to detail in a fast-paced healthcare environment.
Radiology Technology Assistant
Yale New Haven Health
New Haven, CT
02.2018 - 11.2018
- Assisted radiology staff with preparing patients for imaging procedures.
- Supported patient flow by helping coordinate exam readiness and room preparation.
- Provided patient support and clear instructions before imaging procedures.
- Maintained patient privacy and professionalism while assisting clinical staff.
- Helped ensure radiology equipment areas remained organized and prepared for patient care.
Education
Bachelor of Science - Business Administration
Southern New Hampshire University
Manchester, NH05.2029
Certificate - Recovery Coach Program
Housatonic Community College
Bridgeport, CT05.2022
Certificate - Community Health Worker Program
Housatonic Community College
Bridgeport, CT04.2026
Skills
- Epic Systems
- Optima Case Management
- Microsoft Office (Word, Excel, PowerPoint)
- Google Workspace
- Data Entry and Reporting
- Virtual Communication Platforms
Core Competencies
- Care Coordination
- Patient Advocacy
- Community Outreach
- Family Engagement
- Resource Navigation
- Case Management
- Client Intake and Assessment
- Patient Navigation
- Social Determinants of Health
- Program Coordination
- Data Tracking and Reporting
- HIPAA Awareness
- Cultural Competence
- Cross-Team Collaboration
- Problem Solving
- Time Management
Key Achievements
- Increased participation in community engagement programs by 20 percent through targeted outreach.
- Reduced missed appointments and program dropouts by 15 percent by strengthening engagement and follow-up systems.
- Managed caseloads of more than 50 families while maintaining full compliance with documentation and reporting standards.
Timeline
Parent Coordinator / Parent Ambassador (Contract)
United Way – Office of Early Childhood (OEC)
09.2024 - Current
Contract Human Services Specialist
Various Community Health and Family Support Programs
01.2019 - 01.2024
Environmental Services Associate
Yale New Haven Health
11.2018 - 08.2020
Radiology Technology Assistant
Yale New Haven Health
02.2018 - 11.2018
Certificate - Recovery Coach Program
Housatonic Community College
Bachelor of Science - Business Administration
Southern New Hampshire University
Certificate - Community Health Worker Program
Housatonic Community College