Ashley Kilcrease
Sunrise Beach,USA
Summary
Driven professional with extensive experience in medical office administration and customer service. Proven ability to manage patient care, financial processes, and create positive environments, showcasing flexibility and commitment to quality. Quick to adapt to new tasks, thriving in both independent and team settings.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Stay at Home Parent
Self Employed
Sunrise Beach, Missouri
10.2024 - Current
- Created nurturing environments for children of various ages to promote growth.
- Taught children basic crafting skills, including painting and drawing.
- Maintained detailed records for each child, documenting observations, meals, and medications.
- Supported emotional and social development by fostering empathy and positive self-concepts.
Medical Assistant
Forefront Dermatology
Osage Beach, MO
07.2024 - 10.2024
- Rooming patients
- Document all vital information in a timely manner
- Scribing information for the dermatologist
- Cleaning and stocking exam rooms
- Assisted the Dermatologist with procedures such as- Surgical Photographs, Biopsies: punch and shave, excisions, patch testing ED&C and curettage.
Financial Patient Advocate I
INTEGRIS Health
Grove, OK
01.2019 - 04.2020
- Greeted patients and visitors while answering telephone inquiries promptly and courteously.
- Verified and entered patient information, including insurance eligibility and demographics, into profiles.
- Ran estimates for services and collected co-pays, deposits, and hospital bill payments.
- Communicated with radiology and nursing staff to facilitate patient care and processing.
- Adhered to established policies and documented standard operating procedures.
- Updated demographic and insurance verifications using OneSource application efficiently.
- Utilized electronic billing systems, including RTE, for accurate financial transactions.
- Applied medical terminology knowledge in daily operations while maintaining HIPAA and EMTALA compliance.
Front Desk Agent/Receptionist
Shangri-La Hotels and Resorts
Monkey Island, OK
02.2017 - 10.2018
- Processed guest check-ins and check-outs efficiently to enhance operational flow.
- Handled guest inquiries and complaints to ensure satisfaction and resolution.
- Managed scheduling for staff and resources, optimizing service delivery.
- Answered phones promptly, addressing guest needs and inquiries.
- Processed payments accurately to maintain financial integrity.
- Demonstrated multi-tasking skills in high-pressure environments, ensuring seamless service.
- Accommodated special requests to enhance guest experiences.
- Maintained a professional demeanor while delivering exceptional customer service.
Assistant Manager
Belinda's Broiler House
Vinita, OK
05.2010 - 01.2017
- Delivered exceptional customer service to enhance client satisfaction.
- Assisted employees with daily tasks to improve operational efficiency.
- Managed time effectively to prioritize and complete responsibilities.
- Processed deposits and generated transaction reports accurately and timely.
Education
General Studies -
Northeastern Oklahoma A&M College
Miami, OK08.2010
High school -
KETCHUM HIGH SCHOOL
Ketchum, OK01.2009
Skills
- Medical office experience
- Phone etiquette
- Customer service and support
- Patient care and hospitality
- Epic systems proficiency
- Computer literacy
- Microsoft Office applications
- Medical scheduling and data entry
- Medical terminology
- QuickBooks expertise
- HIPAA compliance
- Insurance verification
- Receptionist skills
- Presentation delivery
Certification
Star Caregiver Award, 10/01/19, Present, I was rewarded two 'Star Caregiver Awards' because I had a few connect to purpose stories and showed the Integris values of 'Love, Learn and Lead' with our patients.
References
References are available upon request.
Authorized To Work
Authorized to work in the US for any employer
Accomplishments
- Star Caregiver Award
Timeline
Stay at Home Parent
Self Employed
10.2024 - Current
Medical Assistant
Forefront Dermatology
07.2024 - 10.2024
Financial Patient Advocate I
INTEGRIS Health
01.2019 - 04.2020
Front Desk Agent/Receptionist
Shangri-La Hotels and Resorts
02.2017 - 10.2018
Assistant Manager
Belinda's Broiler House
05.2010 - 01.2017
General Studies -
Northeastern Oklahoma A&M College
High school -
KETCHUM HIGH SCHOOL