Kierra Atterberry
Tempe,AZ
Summary
Determined, empathetic, results-oriented sales professional with experience enhancing consumer satisfaction and service quality. Demonstrates strong prioritization, multitasking, and planning skills to effectively manage responsibilities. Focus on driving performance while creating positive consumer experiences. Passionate about equipping clients with the tools, confidence, and skills needed to excel!
Overview
7
7
years of professional experience
Work History
Selling Coordinator
Realtor.com
Scottsdale, AZ
09.2024 - Current
- Work the sales cycle from new client leads through agent interview verification
- 300+ outbound calls a day with a minimum of 20 connections
- Cultivated and sustained client relationships with integrity, ensuring ongoing superior service and support
- Established strong connections with clients and consumers to enhance engagement
- Interacted with clients professionally via phone, email, and text to address needs and inquiries
- Assisted in peer shadowing and knowledge-sharing sessions to enhance team sales techniques
VO Specialist
DoorDash
Tempe, AZ
01.2024 - 07.2024
- Managed 80-120 inbound calls daily to address customer inquiries
- Conducted outbound calls to merchants to facilitate order processing
- Resolved customer complaints and escalated issues as necessary
- Assessed customer needs and recommended products to enhance order value
Assistant Manager
Knee Deep Denim
Scottsdale, AZ
08.2022 - 12.2023
- Guided customers through process of finding ideal needs, ensuring positive shopping experiences and customer satisfaction
- Organized inventory and curated displays of seasonal clothing and accessories to optimize visual appeal and facilitate customer engagement
- Meticulously handled POS system transactions every shift
- Developed engaging story posts, videos, and other content for social media platforms (Instagram and TikTok) to enhance brand presence
- Set up and worked our booth at local city events such as Goldrush, and Junk in the Trunk
Barista
Dunkin
Tempe, AZ
09.2021 - 06.2022
- Prepared and served hot or cold beverages
- Greeted customers warmly, fostering a welcoming atmosphere and enhancing customer experience
- Managed point-of-sale system efficiently, ensuring accurate transactions and customer satisfaction
Key Holder
Claires
Kent, WA
01.2019 - 07.2019
- Guided customers in finding ideal products, enhancing their shopping experience
- Meticulously handled POS system transactions and took the deposit money to the bank every shift
- Secured store by unlocking and locking doors and setting alarm each shift, ensuring a safe environment
- Organized inventory and curated seasonal displays, improving product visibility and customer engagement
Education
Bachelor of Arts - Business Communication
Arizona State University
Tempe, AZ05-2023
Skills
- Microsoft Word, Excel and Powerpoint
- Google Docs and Sheets
- Instagram, Tiktok, Youtube, Canva
- CRM software, Slack
- Time management
- Team collaboration
- Inbound/outbound call handling
- Sales cycle optimization
- Client relationship management
- Social media management
Activities and Events
Member of Kappa Kappa Gamma sorority at ASU 2019-2023. Volunteered consistently at Feed My Starving Children, filling and packaging meals, set up/ clean up a marathon, passed out water to the runners, set up a safe Halloween gathering for children (trunk or treat), Assisted at a preschool working with children 4-5 years for 6 months, Passed out snack prep bags and water to the homeless during COVID.
Timeline
Selling Coordinator
Realtor.com
09.2024 - Current
VO Specialist
DoorDash
01.2024 - 07.2024
Assistant Manager
Knee Deep Denim
08.2022 - 12.2023
Barista
Dunkin
09.2021 - 06.2022
Key Holder
Claires
01.2019 - 07.2019
Bachelor of Arts - Business Communication
Arizona State University