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Results-driven retail leader with 15+ years of experience in high-volume, big-box environments, including extensive leadership with DICK’S Sporting Goods. Proven ability to drive revenue growth, performance metrics, and operational excellence through disciplined KPI execution, strong floor leadership, and team development. Skilled in Customer Service Engagement, Compliance & Risk Management, and Revenue Optimization, consistently delivering strong store results through merchandising execution, inventory accuracy, labor efficiency, and high-performing team leadership.

Achieved high levels of customer satisfaction through effective management in retail and cannabis sectors. Enhanced operational efficiency by applying strong customer service, retail management, agriculture, and cash handling skills. Cultivated a collaborative team environment while also excelling in independent roles. Drove safety initiatives and resolved problems effectively in retail and cannabis settings. Established a reputation for dependability and hard work with over five years of experience. Maintained a positive attitude and thrived under pressure. Promoted a safe work environment and utilized advanced troubleshooting skills. Open to relocation and authorized to work in the US for any employer.

Skilled in operations management and team leadership. Achieved an increase in upsell revenue through innovative training programs. Expert in budget tracking and customer engagement, fostering a high-performing team that consistently delivered exceptional guest satisfaction.

Goals-oriented professional with extensive experience in sales, relationship, and business development management. Demonstrated success in leading and motivating employees to provide excellent customer service and achieve high levels of productivity. Excel at analyzing client needs, identifying lucrative sales opportunities, and defining strategies for capturing new business in rigorous markets. Expert in improving financial performance by conducting inventory analyses, retaining top talent, and creating strategic operational and business plans.

Organized professional with proven ability to manage multiple priorities effectively. Demonstrates strong problem-solving skills and excellent communication capabilities. Experienced in customer service and file management, ensuring detail-oriented project execution. Committed to advancing organizational goals and enhancing team performance through adaptability and focus on results.

Kierra Austin

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Assistant Store Manager

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Associate Of Business Administration - Management

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Assistant Store Manager

Shift Manager

Crew Member

Associate Of Business Administration - Management

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