Kierra Barner
Baltimore,MD
Summary
Dynamic Patient Services Coordinator with a proven track record at Johns Hopkins Hospital, excelling in appointment scheduling and insurance verification. Recognized for enhancing patient satisfaction through exceptional customer service and strong organizational skills. Adept at managing electronic health records and streamlining processes to improve clinic efficiency.
Overview
14
14
years of professional experience
Work History
Patient Services Coordinator
Johns Hopkins Hospital
Baltimore, MD
10.2022 - Current
- Coordinated patient appointments and managed scheduling to optimize clinic workflow.
- Assisted in managing patient records using electronic health record (EHR) systems for accuracy.
- Ensured compliance with healthcare regulations and maintained confidentiality of patient information.
- Streamlined processes for patient intake and registration, improving overall efficiency.
- Collected patient co-pay and issued receipt to confirm payment.
- Enhanced patient satisfaction by efficiently scheduling appointments and handling registration tasks.
- Verified patient's insurance eligibility and benefits coverage.
- Provided excellent customer service to patients and medical staff.
- Answered incoming calls, scheduled appointments and filed medical records.
Mail Handler
USPS
Baltimore, MD
09.2021 - 10.2022
- Sorted and distributed mail efficiently to ensure timely delivery.
- Operated automated sorting machines to enhance processing speed.
- Collaborated with team members to maintain workflow during peak periods.
- Conducted quality checks on outgoing mail for accuracy and compliance.
- Maximized workplace safety with proper handling techniques for heavy or oversized packages.
Customer Service Representative
Symphony Placements
Windsor Mill, MD
06.2017 - 11.2021
- Resolved customer inquiries through effective communication and problem-solving skills.
- Managed high-volume calls while maintaining accuracy and compliance with company policies.
- Developed training materials to enhance team members' product knowledge and service techniques.
- Educated patients about healthcare services and managed follow-up communication effectively.
- Maintained accurate records of customer interactions, ensuring proper documentation within the company''s database.
Sales Generalist
Victoria's Secret
Baltimore, MD
01.2015 - 06.2016
- Enhanced customer satisfaction by providing exceptional service and addressing inquiries efficiently.
- Managed inventory levels, ensuring product availability and minimizing stock discrepancies.
- Assisted in merchandising strategies to optimize product placement and increase sales visibility.
Office Assistant
Total Skin Serenity
San Pedro, CA
06.2012 - 04.2013
- Managed daily office operations, ensuring smooth workflow and efficient communication among departments.
- Coordinated scheduling for client appointments, optimizing staff availability and enhancing customer service experience.
- Maintained organized filing system, improving access to important documents and reducing retrieval time.
- Assisted in inventory management, tracking supplies and ordering materials to support seamless operations.
Education
High School Diploma -
Edmondson Westside High School
Baltimore, MD06-2012
Skills
- Patient registration
- Strong organization
- Appointment scheduling
- Insurance verification
- Customer service
- Data entry
- Administrative support
Timeline
Patient Services Coordinator
Johns Hopkins Hospital
10.2022 - Current
Mail Handler
USPS
09.2021 - 10.2022
Customer Service Representative
Symphony Placements
06.2017 - 11.2021
Sales Generalist
Victoria's Secret
01.2015 - 06.2016
Office Assistant
Total Skin Serenity
06.2012 - 04.2013
High School Diploma -
Edmondson Westside High School