KIERRA BOZEMAN
MONTGOMERY,AL
Summary
Compassionate, highly motivated, and reliable professional dedicated to upholding and exceeding customer service standards. Skilled in providing exceptional service to customers while ensuring their needs are met with efficiency and care. Seeking opportunities to contribute to a team-oriented environment and make a positive impact on customer satisfaction. Eager to leverage strong communication skills and attention to detail in delivering top-notch service experiences.
Overview
13
13
years of professional experience
Work History
MANAGER FOR CUSTOMER SERVICE
PPM PARTNERS
Montgomery, AL
02.2020 - Current
- The Medical Receptionist/Call Center Representative position is responsible for interacting with patients via telephone, email, and performs a range of duties which includes gathering required information in preparation for the patient's before and after a procedure. Making sure claims get processed and paid, verifying insurance coverage, reviewing denied claims, and assisting patients with coding questions.
SALES ASSOCIATE 1
AABC
Wetumpka, AL
03.2019 - 02.2020
- Greeting customers, responding to questions, improving engagement with merchandise and providing outstanding customer service. Operating cash registers, managing financial transactions, and balancing drawers.
DELIVERY DRIVER
MGC
Montgomery, AL
06.2018 - 03.2019
- Delivered medical goods to customers, and also managed inventory.
MANAGER
McDonalds
Montgomery, Alabama
01.2012 - 01.2016
- Responsible for inventory, trucking orders, handling conflicts upon staff members and customers, cooking, closing cash drawers, deposits, bank runs, etc.
Education
Alabama State University - Criminal Justice
Alabama State University
Montgomery, AL01.2013
Skills
- Honest, great time management, fast-learner, focused, and dependable
- Strong interpersonal skills, sound work ethics, multitasking abilities
- Organizational & planning skills
- Basic computer knowledge (Microsoft, Excel, Windows, PowerPoint, Publisher, PDF, Outlook)
Timeline
MANAGER FOR CUSTOMER SERVICE
PPM PARTNERS
02.2020 - Current
SALES ASSOCIATE 1
AABC
03.2019 - 02.2020
DELIVERY DRIVER
MGC
06.2018 - 03.2019
MANAGER
McDonalds
01.2012 - 01.2016
Alabama State University - Criminal Justice
Alabama State University