Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

Kierra Brooks

Savannah
Kierra Brooks

Summary

Dynamic sales professional with a proven track record at Rincon Chevrolet, excelling in customer service excellence and relationship management. Demonstrated adaptability and attention to detail while negotiating optimal financing options and boosting customer satisfaction. Recognized for enhancing repeat business through effective communication and personalized recommendations, ensuring a seamless purchasing experience.

Experienced with coordinating between clients and service teams to ensure high-quality service delivery. Utilizes strong problem-solving abilities to address and resolve issues promptly. Track record of maintaining productive relationships with clients and internal teams, ensuring satisfaction and efficiency.

Overview

5
years of professional experience
1
Certification

Work History

Rincon Chevrolet Dealership

Sales & Service Liaison
10.2024 - Current

Job overview

  • Negotiated purchase prices and explained sales, warranty, and optional products.
  • Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
  • Answered telephone and email inquiries from potential customers.
  • Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
  • Demonstrated exceptional product knowledge, allowing for personalized recommendations based on customer preferences and requirements.
  • Collaborated with finance team to secure optimal financing options for customers, ensuring a seamless purchasing process.
  • Greeted customers on lot and in showroom to answer questions about brand and available inventory.
  • Boosted customer satisfaction by providing comprehensive information on vehicle features and options.
  • Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
  • Delivered high-quality service by addressing customer concerns promptly and professionally.
  • Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
  • Completed registration paperwork and sales documentation.
  • Increased repeat business through exceptional relationship management skills and proactive issue resolution strategies.

Savannah /Hilton Head Airport

Ramp Agent Supervisor
02.2022 - 07.2024

Job overview

  • Streamlined baggage handling processes to ensure timely delivery to aircraft and reduce delays.
  • Collaborated with airline representatives to address any issues or concerns related to ramp operations in a timely manner.
  • Assisted airline clients with ad-hoc requests related to cargo loading/unloading or special assistance for disabled passengers when necessary.
  • Contributed to the development of long-term strategies for ramp services by providing valuable insights based on daily operational experiences.
  • Ensured compliance with FAA regulations and company policies through diligent oversight of ramp agent activities.
  • Conducted regular audits of safety procedures to identify areas for improvement and enhance overall workplace safety standards.
  • Optimized aircraft turnaround time by coordinating efficient fueling, catering, cleaning, and boarding processes.
  • Enhanced safety measures for ground crews by conducting regular training sessions and equipment inspections.
  • Maintained proper documentation of all hazardous materials handled on the ramp area according to federal regulations.
  • Guided aircraft into and out of parking positions using hand signals.
  • Tracked flight schedules to promote on-time landings and avoid loading delays.
  • Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
  • Connected electrical power unit and hoses to aircraft.
  • Positioned and towed aircraft from remote locations of airport to designated areas for operation.
  • Trained new employees in areas such as safety procedures or equipment operation.
  • Identified and rectified discrepancies in cargo handling or shipping processes.
  • Determined quantity and orientation of cargo and computed aircraft's center of gravity.

GEICO

Car Dealership Billing Administrative Assistant
11.2020 - 03.2023

Job overview

  • Increased customer satisfaction by addressing and resolving complaints in a timely manner.
  • Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
  • Enhanced company reputation by providing exceptional customer service and support.
  • Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
  • Provided valuable input resulting in new opportunities for growth and development.
  • Collaborated with team members to achieve monthly sales targets.

Education

Armstrong University
Savannah, GA

CDA from Child Development Associate
06-2015

University Overview

Savannah Technical College
Savannah, GA

Certified Nursing Assistant from CNA
07-2010

University Overview

Brunswick Job Corps
Brunswick, GA

GED
03-2009

University Overview

Skills

  • Sales support
  • Meeting facilitation
  • Teamwork
  • Teamwork and collaboration
  • Attention to detail
  • Time management
  • Multitasking Abilities
  • Calm and professional under pressure
  • Excellent communication
  • Customer service excellence
  • Adaptability and flexibility
  • Phone etiquette

Certification

  • [Area of certification], [Company Name] - [Timeframe]

Timeline

Sales & Service Liaison
Rincon Chevrolet Dealership
10.2024 - Current
Ramp Agent Supervisor
Savannah /Hilton Head Airport
02.2022 - 07.2024
Car Dealership Billing Administrative Assistant
GEICO
11.2020 - 03.2023
Armstrong University
CDA from Child Development Associate
Savannah Technical College
Certified Nursing Assistant from CNA
Brunswick Job Corps
GED