Kierra Carter
5044 Brooksbank Cv S Memphis,TN
Summary
Proactive dedicated and resourceful Customer Service professional with 10+ years of experience seeking a role that will permit me to utilize my my professional experience and educational background. Offering exceptional skills in tracking account information coordinating between professionals and departments, customer experience, problem-solving, maintaining a complete and accurate filing system, and providing administrative and clerical support.
Overview
11
11
years of professional experience
Work History
Customer Service/Senior Account Manager (Hybrid)
Mueller Industries
Memphis, TN
05.2020 - 10.2024
- Developed presentations using Microsoft Office Suite applications such as PowerPoint, Word, Excel.
- Negotiated contracts with clients to ensure optimal pricing and terms of agreement.
- Maintained detailed records of all account activity including sales orders, invoices, payments.
- Participated in weekly team meetings with other senior account managers to discuss best practices.
- Maintained high levels of professionalism when interacting with customers both verbally and written.
- Performed data entry from paper documents, emails, and other sources into computer systems.
Reservation Specialist-Remote
Disney
Memphis, TN
02.2017 - 05.2020
- Researched and resolved customer complaints related to bookings and cancellations.
- Performed data entry into reservation system and updated customer information as needed.
- Created detailed reports of all reservations made on a daily basis.
- Provided cost estimates for various travel packages to meet customer needs.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Manage high-volume inbound calls.
Wireless Care Escalations Team
Conduit Global
Memphis, TN
02.2014 - 10.2016
- Reviewed reports from other departments regarding discrepancies in billing or account information.
- Followed up regularly with customers after resolving an issue to confirm satisfaction levels remained high.
- Answered customer inquiries regarding wireless products and services in a timely manner.
- Assisted with training new employees on wireless technology and customer service best practices.
- Handled escalated calls from customers with professionalism and empathy.
- Address high-volume customer service requests.
Skills
- Data analysis
- Preparing contracts
- Account servicing
- Multi-task management
- Complaint management
- Troubleshooting
- Customer needs assessment
- Excellent communication skills
- Time Management
- Decision-Making
- Microsoft Office Suite
References
References available upon request.
Timeline
Customer Service/Senior Account Manager (Hybrid)
Mueller Industries
05.2020 - 10.2024
Reservation Specialist-Remote
Disney
02.2017 - 05.2020
Wireless Care Escalations Team
Conduit Global
02.2014 - 10.2016