Frank Merlino III
Dallas,TX
Summary
Dynamic Senior Customer Account Manager with a proven track record at Howmet Aerospace, driving strategic business development and achieving consistent sales growth. Expert in contract negotiation and relationship management, I excel in optimizing profitability and enhancing customer retention through cross-functional collaboration and data analysis.
Overview
7
7
years of professional experience
Work History
Senior Customer Account Manager
Howmet Aerospace
Torrance, CA
01.2025 - Current
- Lead strategic business development for major engine OEM accounts, including GE Aerospace and Pratt & Whitney, overseeing multi-million-dollar contracts.
- Develop and execute account strategies to expand market share and profitability across aerospace engine platforms.
- Serve as the primary liaison for all customer interactions, contract negotiations, and long-term partnership initiatives.
- Collaborate cross-functionally with engineering, operations, and finance to ensure alignment with customer requirements and delivery targets.
- Analyze market trends and sales data to identify opportunities for growth and process improvement.
- Achieved consistent year-over-year sales growth while strengthening long-term customer relationships.
- Managed customer accounts and maintained strong relationships with clients.
Account Manager
Howmet Fastening Systems
Torrance, CA
02.2023 - 01.2025
- Exceeded profit growth targets through strategic management of Midwest distribution accounts.
- Designed improved contract language adopted across multiple distribution customers to ensure consistency and compliance.
- Fostered strong relationships with customer personnel to enhance satisfaction, loyalty, and business continuity.
- Partnered with internal teams to align goals, streamline processes, and improve operational efficiency.
Field Sales Specialist
Carpenter Technology Corporation
Philadelphia, PA
10.2020 - 02.2023
- Managed over 280 accounts across the Midwest with an annual operating profit exceeding $20M.
- Sold premium alloys across aerospace, defense, medical, and oil & gas markets.
- Negotiated contracts, hedging agreements, and inventory programs to optimize revenue and mitigate risk.
- Consistently surpassed quarterly sales targets and expanded market share.
Business Development Representative
Carpenter Technology Corporation
Philadelphia, PA
12.2018 - 10.2020
- Supported strategic account management through customer engagement and solution development.
- Spearheaded the introduction of new product lines to strengthen market position.
- Built and maintained strong internal and external relationships to enhance customer satisfaction and retention.
Education
Bachelor of Science - Management and Finance
Alvernia University
Reading, PASkills
- Strategic Account Management
- OEM Engine Program Sales
- Contract Negotiation
- Business Development
- Financial Analysis
- Data Analysis
- Relationship Management
- Customer Retention
- Cross-Functional Leadership
- Forecasting
- Profitability Optimization
Websites
Awards Recognition
Leadership Development Program, Howmet Fastening Systems, Selected for elite corporate program recognizing leadership potential and strategic impact. Completed specialized training in negotiation, solution selling, and organizational leadership.
References
Available upon request
Timeline
Senior Customer Account Manager
Howmet Aerospace
01.2025 - Current
Account Manager
Howmet Fastening Systems
02.2023 - 01.2025
Field Sales Specialist
Carpenter Technology Corporation
10.2020 - 02.2023
Business Development Representative
Carpenter Technology Corporation
12.2018 - 10.2020
Bachelor of Science - Management and Finance
Alvernia University