Daaiyah Johnson

• Manage a diverse portfolio of SMB and mid-market accounts, delivering advanced solutions including Dedicated Internet, Business VoiceEdge, SecurityEdge, and CB Mobile.
• Consistently exceed quota, including achieving 262% to goal, ranking top among Northeast Division sellers.
• Own full sales cycle: prospecting, technical qualification, solution architecture, contract negotiation, and onboarding.
• Partner with engineering, provisioning, and product teams to ensure accurate quoting, smooth installations, and flawless customer transitions.
• Strengthen customer relationships through strategic reviews, upsell opportunities, and proactive support, driving high survey/CSAT performance.
• Identify and position carrier-level opportunities including multi-site connectivity, higher-bandwidth solutions, and infrastructure upgrades.
• Recognized in the Champions Club and Top Seller programs for excellence in production and customer engagement.

• Managed SMB customer accounts with a focus on renewals, base management, and product education.
• Identified customer needs and positioned Comcast Business solutions including internet, voice, and mobile.
• Consistently met or exceeded monthly sales and revenue goals during onboarding period.
• Built strong customer relationships resulting in improved satisfaction scores and repeat business.
• Collaborated with product specialists and support teams to ensure smooth order processing and successful installation.

• Directed regional sales strategy across institutional, international, and corporate clients, expanding enrollment pipelines and strengthening global partnerships.
• Built and maintained relationships with universities, corporations, and agencies, driving revenue growth and program adoption.
• Led a high-performing sales team through structured coaching, training programs, and performance improvement strategies.
• Negotiated large-scale contracts and partnerships, delivering tailored language and development solutions to diverse global markets.
• Created targeted marketing and sales campaigns informed by performance data, increasing lead generation and contract conversion.
• Represented ELS at global fairs, conferences, and partner events to grow brand visibility and international engagement.

Improved student satisfaction scores by 25%, aligning service delivery across academic and advising teams.

• Mentored and developed customer service management staff, strengthening team performance and luxury brand consistency.
• Partnered with marketing to ensure ethical product positioning and elevated customer engagement aligned with LV brand standards.
• Drove cross-department integration to create a seamless luxury service experience.
• Implemented professional development and clienteling strategies that improved team skills and customer retention.
• Analyzed survey metrics to enhance service delivery, improving customer satisfaction scores by 25%.
• Increased sales revenue by executing strategic sales plans and deepening relationships with high-value clientele.
• Regularly exceeded monthly and seasonal sales goals through personalized service and strong client rapport.