Kierra Flemister
Douglasville,United States
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Early Collections
Carmax
Kennesaw, US, United States
03.2026 - Current
- Created and maintained detailed records of collection activities, ensuring compliance with company policies and regulations.
- Utilized financial software to track collections activities and generate reports to analyze cash flow trends.
- Analyzed account discrepancies and developed solutions to rectify issues, resulting in improved customer satisfaction.
- Utilized data analytics tools to identify patterns in payment behaviors and tailor collection approaches accordingly.
- Prepared comprehensive reports for management on collections performance and forecasts for future cash flow.
- Assisted in the development of policies to improve the collections process and enhance cash flow.
Auditor
GXO
Austell, GA
04.2023 - 03.2026
- Conducted comprehensive audits to evaluate compliance with internal controls and regulatory standards.
- Developed and implemented audit plans to assess financial accuracy and operational efficiency.
- Developed strong relationships with clients, building trust and ensuring a high level of satisfaction during the audit process.
- Communicated with auditee staff to obtain necessary information for audits.
- Ensured the integrity of financial reporting by verifying the accuracy of accounting records and reconciliations.
- Maintained up-to-date knowledge of industry regulations and standards, ensuring audit practices remained compliant.
Data Center Technician
Akkidos
Austell, Ga
01.2020 - 04.2023
- Maintained and monitored server performance, ensuring optimal uptime and reliability of data center operations.
- Coordinated with vendors for hardware repairs and maintenance, ensuring timely service and minimizing disruption to operations.
- Upgrade internal system components ,CPUs, memory , hard drive , and network cables.
- Conducted regular maintenance checks on backup systems, ensuring data was consistently backed up and easily retrievable.
- Assisted in the development and execution of training programs for new hires, enhancing on boarding and operational readiness.
Education
High School Diploma - General Studies
Chapel Hill High School
Douglasville, GASkills
Decision-making
Audit reporting
Team collaboration
Attention to detail
Server Maintenance
Hardware Upgrades
Network Configuration
Data Backup
System Optimization
Training Development
Data Analysis
Problem-Solving
Time Management
Communication Skills
Critical Thinking
Technical Proficiency
- Decision-making
- Attention to detail
- Team collaboration
- Audit reporting
- Picking and packing
- Self-motivated and disciplined
- Cleaning and organizing
Timeline
Early Collections
Carmax
03.2026 - Current
Auditor
GXO
04.2023 - 03.2026
Data Center Technician
Akkidos
01.2020 - 04.2023
High School Diploma - General Studies
Chapel Hill High School