Kierra Flynn
Fort Worth,TX
Summary
Versatile and dynamic professional with a proven track record in operations and team management, particularly at Courtyard by Marriott. Excelled in enhancing customer service and relations, demonstrated by resolving guest issues promptly and improving return visits. Skilled in workflow optimization and hospitality services, ensuring efficient and welcoming environments.
Overview
7
7
years of professional experience
Work History
Certified Medical Assistant
Harbour Medical Clinic
Haltom City, TX
07.2024 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
Front Office Manager
Courtyard by Marriott
Bedford, TX
02.2020 - 10.2023
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
Sales Associate
Premium Wireless
Lewisville, TX
03.2019 - 02.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Conducted regular inventory checks, ensuring adequate stock levels were maintained at all times.
- Assisted customers in troubleshooting issues, enhancing their user experience and satisfaction.
- Participated in ongoing training sessions to enhance knowledge of products, promotions, and industry trends for better customer engagement.
Front Desk Agent
Courtyard by Marriott
Bedford, TX
02.2019 - 02.2020
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Front Desk Receptionist
LA Fitness
Westworth Village, Tx
01.2018 - 02.2019
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Education
Associate Of Applied Science - Kinesiology
Tarrant County College
Fort Worth, TXDiploma - Certified Clinical Medical Assistant
Remington College
North Richland Hills, TX08.2023
Skills
- Effective multitasking
- Workflow optimization
- Customer service
- Customer relations
- Scheduling and calendar management
- Operations management
- Team management
- Hospitality services
Timeline
Certified Medical Assistant
Harbour Medical Clinic
07.2024 - Current
Front Office Manager
Courtyard by Marriott
02.2020 - 10.2023
Sales Associate
Premium Wireless
03.2019 - 02.2020
Front Desk Agent
Courtyard by Marriott
02.2019 - 02.2020
Front Desk Receptionist
LA Fitness
01.2018 - 02.2019
Associate Of Applied Science - Kinesiology
Tarrant County College
Diploma - Certified Clinical Medical Assistant
Remington College