Kierra Forbes

•Managed appointment scheduling using electronic health record systems to optimize patient flow.
•Coordinated communication between medical staff and patients, enhancing service delivery and satisfaction.
•Processed patient information efficiently, ensuring accuracy and compliance with healthcare regulations.
•Manage patient scheduling, appointment confirmations, and front-desk operations.
•Maintained accurate medical records and ensured HIPAA compliance.
•Verified insurance information and assisted with referrals and authorizations.
•Answered multi-line phone systems and provided excellent customer service to patients.
•Processed correspondence, medical documents, and physician reports.
•Assisted healthcare providers with administrative and clerical support to ensure efficient office operations.

•Filing/Scanning paperwork making sure things are in order for the same or next day.

• keeping everything neat and clean Sanitizing the workspace.

•Ordering office supplies as needed.

•Handle billing, payments, and insurance claims as needed.

• Assisting members inquiries through various communication channels (phone, email, chat).
• Provide accurate and timely information to customers regarding their inquiries or concerns.
• Resolve customer complaints and escalate complex issues to the appropriate departments.
• Responding to inquiries answering emails and phone calls from customers.
• Process customer orders.
• Listen to customer complaints and try to identify the cause of the problem.
• Provide information about products, services, or policies.
• Recommending product goods or services to potential customers.
• Establishing new customer accounts and record account information.
• Ensuring that information is accurate and complete.
• Knowledge of banking procedures, email, and making phone calls to members.
• Ability to add, subtract, multiply, and divide in all units of measure.
• Demonstrated ability to use a calculator and a computer.
• Experience with financial institution software systems
• Accept deposits, issue checks or savings withdrawal slips, handle withdrawals, process wire transfers, and exchange foreign currency.
• Answer customer questions, provide information about bank services, and verify customer identities.
• Maintain security and confidentiality, and adhere to federal and state banking regulations.
• Count cash at the beginning and end of each shift, record transactions, and record night banking hours for mail deposits.

• Handling incoming customer inquiries through various communication channels (phone, email, chat).
• Assisted customers with inquiries and product issues through multiple communication channels.
• Documented customer interactions accurately using company-specific software systems.
• Collaborated with team members to improve service quality and customer satisfaction.
• Developed strong customer relationships to encourage repeat business.
• Provide accurate and timely information to customers regarding their inquiries or concerns.
• Resolve customer complaints and escalate complex issues to the appropriate departments.
• Responding to inquiries answering emails and phone calls from customers.
• Process customer orders.
• Listen to customer complaints and try to identify the cause of the problem.
• Provide information about products, services, or policies.
• Recommending product goods or services to potential customers.
• Establishing new customer accounts and record account information.

• Conducted data review and followed standard practices to find solutions.
• Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
• Adhered to safety and clean area procedures to comply with agency and regulatory mandates.
• Identified and resolved variances to bring products in line with requirements.
• Safeguard customer requirements as well as product quality standards by delivering support.
• Reported problems and concerns to management.
• Performed visual assessment of products to evaluate conformance with quality standards.
• Performed routine maintenance and calibration on testing equipment.
• Completed supporting documentation for testing procedures, data capture forms, equipment logbooks and inventory forms.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Provided primary customer support to internal and external customers.
• Boosted sales revenue by skillfully promoting diverse service options.
• Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
• Resolved concerns with products or services to help with retention and drive sales.
• Regularly exceeded daily sales and product add-on quotas.
• Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.

• Managed multiple tasks and met time-sensitive deadlines.
• Answered central telephone system and directed calls accordingly.
• Confirmed appointments, communicated with clients and updated client records.
• Resolved customer problems and complaints.
• Answered phone promptly and directed incoming calls to correct offices.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Aggregated and prepared documentation and reports for office meetings, distribution and filing.
• Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
• Responded to inquiries from callers seeking information.
• Answered and quickly redirected large volume of calls on central system.